Report on Government Services 1997

VOLUME 1

PART A   THE REPORT

Preliminaries
Cover, Copyright, Chairman's Introduction, Contents, Acronyms and Abbreviations, Overview

1   Progress on Performance Monitoring
1.1   Introduction
1.2   Objectives of the Report
1.3   Scope of the Report
1.4   What has been achieved so far
1.5   Continuous improvement
1.6   Related exercises

2   Performance Monitoring in Australia
2.1   Why measure government performance?
2.2   What to measure?
2.3   Framework for measurement
2.4   Issues in developing, interpreting and analysing performance measures

PART B   PERFORMANCE

Education Preface

3   Government School Education
3.1   Introduction
3.2   Profile of the sector
3.3   Recent developments in the sector
3.4   Framework of performance indicators
3.5   Future directions
3.6   Key performance results

Attachment 3A   Government School Education
3A.1   Jurisdiction comments
3A.2   All jurisdictions data
3A.3   Single jurisdiction data
3A.4   Footnotes and definitions

4   Vocational Education and Training
4.1   Introduction
4.2   Profile of the sector
4.3   Recent developments in the sector
4.4   Framework of performance indicators
4.5   Future directions
4.6   Key performance results

Attachment 4A   Vocational Education and Training
4A.1   Jurisdiction comments
4A.2   All jurisdictions data
4A.3   Definitions and explanatory notes

Health Preface

5   Public Acute Care Hospitals
5.1   Introduction
5.2   Profile of the sector
5.3   Recent developments in the sector
5.4   COAG reforms
5.5   Framework of performance indicators
5.6   Future directions
5.7   Key performance results

Attachment 5A   Public Acute Care Hospitals
5A.1   Jurisdiction comments
5A.2   All jurisdictions data
5A.3   Single jurisdiction data
5A.4   Definitions and explanatory notes

Housing Preface

6   Housing Assistance
6.1   Introduction
6.2   Profile of the sector
6.3   Recent developments in the sector
6.4   Framework of performance indicators
6.5   Future directions
6.6   Key performance indicator results

Attachment 6A   Housing Assistance
6A.1   Jurisdiction comments
6A.2   Nationally comparable performance indicators
6A.3   Single jurisdiction data
6A.4   Consultancy findings
6A.5   Performance indicator definitions

Volume 1 References

VOLUME 2

Preliminaries
Cover, Copyright, Chairman's introduction, Contents, Acronyms and Abbreviations, Overview

Community Services Preface

7   Aged Care
7.1   Introduction
7.2   Profile of the sector
7.3   Recent developments in the sector
7.4   Framework of performance measures
7.5   Future directions
7.6   Key performance indicators

Attachment 7A   Aged Care
7A.1   Jurisdictions comments
7A.2   All jurisdictions data
7A.3   Definitions and explanatory notes

8   Disability Services
8.1   Introduction
8.2   Profile of the sector
8.3   Recent developments
8.4   Framework of performance indicators
8.5   Future directions
8.6   Key performance results

Attachment 8A   Disability Services
8A.1   Jurisdiction comments
8A.2   All jurisdictions data
8A.3   Single jurisdiction information
8A.4   Terms and definitions

9   Children’s Services
9.1   Introduction
9.2   Sector profile
9.3   Recent developments in the sector
9.4   Framework of performance indicators
9.5   Future directions
9.6   Key performance results

Attachment 9A   Children’s Services
9A.1   Jurisdiction comments
9A.2   All jurisdictions data
9A.3   Single jurisdiction data
9A.4   Performance indicator definitions and explanatory notes

10   Protection and Support Services
10.1   Introduction
10.2   Child protection
10.3   Supported placements
10.4   Supported Accommodation Assistance Program

Attachment 10A   Protection and Support Services
10A.1   Jurisdiction comments
10A.2   All jurisdictions data
10A.3   Single jurisdiction data
10A.4   Performance indicator definitions

Justice System Preface

11   Police
11.1   Introduction
11.2   Profile of the sector
11.3   Recent developments
11.4   Framework of performance indicators
11.5   Future directions
11.6   Key performance indicator results

Attachment 11A   Police
11A.1   Jurisdictions comments
11A.2   All jurisdictions data
11A.3   Definitions

12   Courts Administration
12.1   Introduction
12.2   Profile of the sector
12.3   Recent developments
12.4   Framework for performance indicators
12.5   Future directions
12.6   Key results

Attachment 12A   Courts Administration
12A.1   Jurisdiction comments
12A.2   All jurisdictions data
12A.3   Definitions

13   Corrective Services
13.1   Introduction
13.2   Profile of the Sector
13.3   Recent developments
13.4   Framework for performance indicators
13.5   Future directions
13.6   Key results

Attachment 13A   Corrective Services
13A.1   Jurisdiction comments
13A.2   All jurisdictions data
13A.3   Single jurisdiction data
13A.4   Definitions and explanatory notes

Volume 2 References