Report on Government Services 2000

Volume 1 contents

Preliminaries
Cover, Copyright, Foreword, Contents, Acronyms and Abbreviations, Glossary, Terms of Reference

Part A Introduction

Chapter 1 The approach to performance measurement
1.1 Aims of the Review
1.2 The role of government in delivering services
1.3 Reasons for measuring comparative performance
1.4 Scope
1.5 Approach
1.6 Using the data in this Report
1.7 Other approaches and exercises
1.8 References

Chapter 2 Recent developments in the Report
2.1 Developments in reporting in 2002
2.2 Progress on key data issues
2.3 Related Review projects
2.4 References

Part B Education

B Education preface

Chapter 3 School education
3.1 Profile of school education
3.2 Policy developments in school education
3.3 Framework of performance indicators
3.4 Key performance indicator results
3.5 Future directions in performance reporting
3.6 Jurisdictions' comments
3.7 Definitions

Chapter 4 Vocational education and training
4.1 Profile of vocational education and training
4.2 Policy developments in vocational education and training
4.3 Framework of performance indicators
4.4 Key performance indicator results
4.5 Future directions in performance reporting
4.6 Jurisdictions' comments
4.7 Definitions
4.8 References

Part C Health

Part C Health preface

Chapter 9 Public hospitals
9.1 Profile of public hospital systems
9.2 Public hospitals
9.3 Maternity services performance framework
9.4 Future directions in performance reporting
9.5 Definitions
9.6 References

Chapter 10 General practice
10.1 Profile of general practice
10.2 Policy developments
10.3 Framework of performance indicators
10.4 Key performance indicator results
10.5 Future directions
10.6 Definitions
10.7 References

Chapter 11 Health management issues
11.1 Overview of health management
11.2 Framework for measuring the performance of health management
11.3 Breast cancer
11.4 Mental health
11.5 Future directions in performance reporting
11.6 Jurisdictions comments
11.7 Definitions
11.8 References

Volume 1 References

Volume 2 contents

Preliminaries
Cover, Copyright, Contents, Acronyms and Abbreviations, Glossary

Part D Justice

Part D Justice preface

Chapter 5 Police services
5.1 Profile of police services
5.2 Policy developments in policing
5.3 General approach to performance measurement for police services
5.4 Indicators relevant to all service delivery areas
5.5 Community safety and support
5.6 Crime investigation
5.7 Road safety and traffic management
5.8 Services to the judicial process
5.9 Other services provided by police
5.10 Capital costs in the costing of police services
5.11 Future directions in performance reporting
5.12 Information on sample data
5.13 Jurisdictions' comments
5.14 Definitions
5.15 References

Chapter 6 Court administration
6.1 Profile of court administration services
6.2 Policy developments in court administration services
6.3 Framework of performance indicators
6.4 Key performance indicator results
6.5 Future directions in performance reporting
6.6 Jurisdictions' comments
6.7 Definitions
6.8 References

Chapter 7 Corrective services
7.1 Profile of corrective services
7.2 Policy developments in corrective services
7.3 Framework of performance indicators
7.4 Key performance indicator results
7.5 Future directions in performance reporting
7.6 Jurisdictions' comments
7.7 Definitions
7.8 References

Part E Emergency Management

Chapter 8 Emergency Management
8.1 Profile of emergency management
8.2 Policy developments in emergency management
8.3 Framework of performance indicators
8.4 Key performance indicator results - fire services
8.5 Key performance indicator results - ambulance services (pre-hospital care, treatment and transport services)
8.6 Future directions in performance reporting
8.7 Jurisdictions' comments
8.8 Definitions
8.9 References

Volume 2 References

Volume 3 contents

Part F Community Services

Part F Community services preface

Chapter 12 Aged care services
12.1 Profile of aged care services
12.2 Policy developments in aged care services
12.3 Framework of performance indicators
12.4 Key performance indicator results
12.5 Future directions in performance reporting
12.6 Jurisdictions' comments
12.7 Definitions
12.8 References

Chapter 13 Services for people with a disability
13.1 Profile of services for people with a disability
13.2 Policy developments in services for people with a disability
13.3 Framework of performance indicators
13.4 Key performance indicator results
13.5 Future directions in performance reporting
13.6 Jurisdictions' comments
13.7 Definitions
13.8 References

Chapter 14 Children's services
14.1 Profile of children's services
14.2 Framework of performance indicators
14.3 Key performance indicator results
14.4 Future directions in performance reporting
14.5 Jurisdictions' comments
14.6 Definitions
14.7 References

Chapter 15 Protection and support services
15.1 Profile of child protection and out-of-home care services
15.2 Policy developments in child protection and out-of-home care services
15.3 Framework of child protection and out-of-home care services performance indicators
15.4 Key child protection and out-of-home care services performance indicator results
15.5 Future directions in child protection and out-of-home care services performance reporting
15.6 Profile of supported accommodation and assistance
15.7 Policy developments in supported accommodation and assistance
15.8 Framework of supported accommodation and assistance performance indicators
15.9 Key supported accommodation and assistance performance indicator results
15.10 Future directions in supported accommodation and assistance performance reporting
15.11 Jurisdictions' comments
15.12 Definitions
15.13 References

Part G Housing

Chapter 16 Housing
16.1 Profile of housing and housing assistance
16.2 Policy developments in housing assistance
16.3 Framework of performance indicators
16.4 Key performance indicator results
16.5 Future directions in performance reporting
16.6 Jurisdictions' comments
16.7 Definitions
16.8 References

Appendix A Statistical appendix

Volume 3 References