Report on Government Services 2001

VOLUME 1

Preliminaries
Cover, Copyright, Foreword, Contents, Acronyms and Abbreviations, Glossary, Terms of Reference

PART A   INTRODUCTION

1   The approach to performance measurement
1.1   Aims of the Review
1.2   The roles of government in delivering services
1.3   Why measure comparative performance?
1.4   Approach to reporting performance of services

PART B   EDUCATION

2   Recent developments in the Review
2.1   Expanded and improved reporting in 2000
2.2   Guiding principles
2.3   Progress on key data issues
2.4   Using the data in this Report
2.5   Related Review projects

B   Education preface

3   School education
3.1   Profile of school education
3.2   Policy developments
3.3   Framework of performance indicators
3.4   Key performance indicator results
3.5   Future directions in performance reporting
3.6   Jurisdictions' comments
3.7   Definitions

4   Vocational education and training
4.1   Profile of vocational education and training
4.2   Policy developments in vocational education and training
4.3   Framework of performance indicators
4.4   Key performance indicator results
4.5   Future directions in performance reporting
4.6   Jurisdictions' comments
4.7   Definitions

PART C   HEALTH

C   Health preface

5   Public hospitals
5.1   Profile of public hospital systems
5.2   Policy developments
5.3   Public acute hospitals
5.4   Maternity services performance framework
5.5   Future directions in performance reporting
5.6   Terms and definitions

6   General practice
6.1   Profile of general practice
6.2   Policy developments
6.3   Framework of performance indicators
6.4   Key performance indicator results
6.5   Future directions
6.6   Definitions

7   Health management issues
7.1   Overview of health management
7.2   Breast cancer
7.3   Mental health
7.4   Future directions in performance reporting
7.5   Jurisdictions comments
7.6   Definitions

PART D   JUSTICE

D   Justice preface

8   Police services
8.1   Profile of police services
8.2   Policy developments in policing
8.3   General approach to performance measurement for police services
8.4   Indicators relevant to all service delivery areas
8.5   Community safety and support
8.6   Crime investigation
8.7   Road safety and traffic management
8.8   Services to the judicial process
8.9   Future directions in performance reporting
8.10   Jurisdictions' comments
8.11   Information on sample data
8.12   Definitions

9   Court administration
9.1   Profile of court administration services
9.2   Policy developments in court administration services
9.3   Framework of performance indicators
9.4   Key performance indicator results
9.5   Future directions in performance reporting
9.6   Jurisdictions' comments
9.7   Definitions

10   Corrective services
10.1   Profile of corrective services
10.2   Policy developments in corrective services
10.3   Framework of performance indicators
10.4   Key performance indicator results
10.5   Future directions in performance reporting
10.6   Jurisdictions' comments
10.7   Definitions

Volume 1 References

Volume 2

Preliminaries
Cover, Copyright, Contents, Acronyms and Abbreviations, Glossary

PART E   EMERGENCY MANAGEMENT

11   Emergency management
11.1   Profile of emergency management
11.2   Policy developments in emergency management
11.3   Framework of performance indicators
11.4   Key performance indicator results - fire services
11.5   Key performance indicator results - ambulance services
11.6   Future directions in performance reporting
11.7   Jurisdictions' comments
11.8   Information on sample data
11.9   Definitions

PART F   COMMUNITY SERVICES

F   Community services preface

12   Aged care services
12.1   Profile of aged care services
12.2   Policy developments in aged care services
12.3   Framework of performance indicators
12.4   Key performance indicator results
12.5   Future directions in performance reporting
12.6   Jurisdictions' comments
12.7   Definitions

13   Services for people with a disability
13.1   Profile of services for people with a disability
13.2   Policy developments in services for people with a disability
13.3   Framework of performance indicators
13.4   Key performance indicator results
13.5   Future directions in performance reporting
13.6   Jurisdictions' comments
13.7   Definitions

14   Children's services
14.1   Profile of children's services
14.2   Framework of performance indicators
14.3   Key performance indicator results
14.4   Future directions in performance reporting
14.5   Jurisdictions' comments
14.6   Definitions

15   Protection and support services
15.1   Profile of child protection and out-of-home care services
15.2   Policy developments in child protection and out-of-home care services
15.3   Framework of child protection and out-of-home care services performance indicators
15.4   Key child protection and out-of-home care services performance indicator results
15.5   Future directions in child protection and out-of-home care services performance reporting
15.6   Profile of supported accommodation and assistance
15.7   Policy developments in supported accommodation and assistance
15.8   Framework of supported accommodation and assistance performance indicators
15.9   Key supported accommodation and assistance performance indicator results
15.10   Future directions in supported accommodation and assistance performance reporting
15.11   Jurisdictions' comments
15.12   Definitions

PART G   HOUSING

16   Housing
16.1   Profile of housing and housing assistance
16.2   Policy developments in housing assistance
16.3   Framework of performance indicators
16.4   Key performance indicator results
16.5   Future directions in performance reporting
16.6   Jurisdictions' comments
16.7   Definitions

A   Statistical appendix (Updated 24 April 2001)

Volume 2 References