Report on Government Services 2003

VOLUME 1

Preliminaries
Foreword, Contents, Steering Committee for the Review of Government Service Provision, Acronyms and abbreviations, Glossary, Terms of reference

PART A   INTRODUCTION

1   The approach to performance measurement
1.1   Aims of the Review
1.2   The role of government in delivering services
1.3   Reasons for measuring comparative performance
1.4   Scope
1.5   Approach
1.6   Using the data in this Report
1.7   Other approaches and exercises
1.8   References

2   Recent developments in the Report
2.1   Developments in reporting
2.2   Progress with indicator development
2.3   Progress on key data issues
2.4   ‘Cross-cutting’ issues
2.5   Related Review projects
2.6   References

PART B   EDUCATION

B   Education preface

3   School education
3.1   Profile of school education
3.2   Policy developments in school education
3.3   Framework of performance indicators
3.4   Key performance indicator results
3.5   Future directions in performance reporting
3.6   Jurisdictions’ comments
3.7   Definitions
3.8   References

4   Vocational education and training
4.1   Profile of vocational education and training
4.2   Policy developments in vocational education and training
4.3   Framework of performance indicators
4.4   Key performance indicator results
4.5   Future directions in performance reporting
4.6   Jurisdictions’ comments
4.7   Definitions
4.8   References

PART C   JUSTICE

C   Justice preface

5   Police services
5.1   Profile of police services
5.2   Policy developments in policing
5.3   General approach to performance measurement for police services
5.4   Indicators relevant to all service delivery areas
5.5   Community safety and support
5.6   Crime investigation
5.7   Road safety and traffic management
5.8   Services to the judicial process
5.9   Other services provided by police
5.10   Capital costs in the costing of police services
5.11   Future directions in performance reporting
5.12   Jurisdictions’ comments
5.13   Information on sample data
5.14   Definitions
5.15   References

6   Court administration
6.1   Profile of court administration services
6.2   Framework of performance indicators
6.3   Key performance indicator results
6.4   Future directions in performance reporting
6.5   Jurisdictions’ comments
6.6   Definitions
6.7   References

7   Corrective services
7.1   Profile of corrective services
7.2   Policy developments in corrective services
7.3   Framework of performance indicators
7.4   Key performance indicator results
7.5   Future directions in performance reporting
7.6   Jurisdictions’ comments
7.7   Definitions
7.8   References

PART D   EMERGENCY MANAGEMENT

8   Emergency management
8.1   Profile of emergency management
8.2   Policy developments in emergency management
8.3   Framework of performance indicators
8.4   Key performance indicator results — fire services
8.5   Key performance indicator results — ambulance services (pre hospital care, treatment and transport services)
8.6   Key performance indicator results — road rescue services
8.7   Future directions in performance reporting
8.8   Jurisdictions’ comments
8.9   Definitions
8.10   References

VOLUME 2

Preliminaries
Contents, Acronyms and abbreviations, Glossary

PART E   HEALTH

E   Health preface

9   Public hospitals
9.1   Profile of public hospital systems
9.2   Public hospitals
9.3   Maternity services
9.4   Future directions in performance reporting
9.5   Definitions
9.6   References

10   Primary and community health
10.1   Profile of primary and community health
10.2   Policy developments in general practice
10.3   Framework of performance indicators
10.4   Key performance indicator results
10.5   Future directions in performance reporting
10.6   Definitions
10.7   References

11   Health management issues
11.1   Overview of health management
11.2   Framework for measuring the performance of health management
11.3   Breast cancer
11.4   Mental health
11.5   Future directions in performance reporting
11.6   Jurisdictions’ comments
11.7   Definitions
11.8   References

PART F   COMMUNITY SERVICES

F   Community services preface

12   Aged care services
12.1   Profile of aged care services
12.2   Policy developments in aged care services
12.3   Framework of performance indicators
12.4   Key performance indicator results
12.5   Future directions in performance reporting
12.6   Jurisdictions’ comments
12.7   Appendix: Age standardisation of aged care data
12.8   Definitions
12.9   References

13   Services for people with a disability
13.1   Profile of services for people with a disability
13.2   Policy developments in services for people with a disability
13.3   Framework of performance indicators
13.4   Key performance indicator results
13.5   Future directions in performance reporting
13.6   Jurisdictions’ comments
13.7   Definitions
13.8   References

14   Children’s services
14.1   Profile of children’s services
14.2   Framework of performance indicators
14.3   Key performance indicator results
14.4   Future directions in performance reporting
14.5   Jurisdictions’ comments
14.6   Definitions
14.7   References

15   Protection and support services
15.1   Profile of child protection and out-of-home care services
15.2   Policy developments in child protection and out-of-home care services
15.3   Framework of child protection and out-of-home care services performance indicators
15.4   Key child protection and out-of-home care services performance indicator results
15.5   Future directions in child protection and out of home care services performance reporting
15.6   Profile of supported accommodation and assistance
15.7   Policy developments in supported accommodation and assistance
15.8   Framework of supported accommodation and assistance performance indicators
15.9   Key supported accommodation and assistance performance indicator results
15.10   Future directions in supported accommodation and assistance performance reporting
15.11   Jurisdictions’ comments
15.12   Definitions
15.13   References

PART G   HOUSING

16   Housing
16.1   Profile of housing and housing assistance
16.2   Policy developments in housing assistance
16.3   Framework of performance indicators
16.4   Key performance indicator results
16.5   Future directions in performance reporting
16.6   Jurisdictions’ comments
16.7   Definitions
16.8   References

A   Statistical appendix