Report on Government Services 2008

Volume 1

Preliminaries
Cover, Copyright, Foreword, Contents, Steering Committee, Acronyms and abbreviations, Glossary, Terms of reference

PART A   INTRODUCTION

1   The approach to performance measurement
1.1   Aims of the Review
1.2   The role of government in delivering services
1.3   Reasons for measuring comparative performance
1.4   Scope
1.5   Approach
1.6   Using the data in this Report
1.7   Other approaches and exercises
1.8   References

2   Recent developments in the Report
2.1   Developments in reporting
2.2   Progress with indicator development
2.3   Progress on key data issues
2.4   ‘Cross-cutting' issues
2.5   Related Review projects
2.6   References

PART B   PART B EARLY CHILDHOOD, EDUCATION AND TRAINING

B   Early childhood, education and training preface

3   Children's services
3.1   Profile of children's services
3.2   Framework of performance indicators
3.3   Key performance indicator results
3.4   Future directions in performance reporting
3.5   Jurisdictions' comments
3.6   Definitions of key terms and indicators
3.7   Attachment tables
3.8   References

4   School education
4.1   Profile of school education
4.2   Framework of performance indicators
4.3   Key performance indicator results
4.4   Future directions in performance reporting
4.5   Jurisdictions' comments
4.6   Definitions of key terms and indicators
4.7   Attachment tables
4.8   References

5   Vocational education and training
5.1   Profile of vocational education and training
5.2   Framework of performance indicators
5.3   Key performance indicator results
5.4   Future directions in performance reporting
5.5   Jurisdictions' comments
5.6   Definitions of key terms and indicators
5.7   Attachment tables
5.8   References

PART C   JUSTICE

C   Justice preface

6   Police services
6.1   Profile of police services
6.2   Framework of performance indicators
6.3   Indicators relevant to all police services
6.4   Community safety
6.5   Crime
6.6   Road safety
6.7   Judicial services
6.8   Information on sample data
6.9   Future directions in performance reporting
6.10   Jurisdictions' comments
6.11   Definitions of key terms and indicators
6.12   Attachment tables
6.13   References

7   Court administration
7.1   Profile of court administration services
7.2   Framework of performance indicators
7.3   Key performance indicator results
7.4   Future directions in performance reporting
7.5   Jurisdictions' comments
7.6   Definitions of key terms and indicators
7.7   Attachment tables
7.8   References

8   Corrective services
8.1   Profile of corrective services
8.2   Framework of performance indicators
8.3   Key performance indicator results
8.4   Future directions in performance reporting
8.5   Jurisdictions' comments
8.6   Definitions of key terms and indicators
8.7   Attachment tables
8.8   References

PART D   EMERGENCY MANAGEMENT

9   Emergency management
9.1   Overview of emergency management
9.2   Framework for measuring the performance of emergency management
9.3   Fire events
9.4   Ambulance events
9.5   Road rescue events
9.6   Future directions in performance reporting
9.7   Jurisdictions' comments
9.8   Definitions of key terms and indicators
9.9   Attachment tables
9.10   References

Volume 2

Preliminaries
Contents, Acronyms and abbreviations, Glossary

PART E   HEALTH

E   Health preface

10   Public hospitals
10.1   Profile of public hospitals
10.2   Framework of performance indicators for public hospitals
10.3   Key performance indicator results for public hospitals
10.4   Profile of maternity services
10.5   Framework of performance indicators for maternity services
10.6   Key performance indicator results for maternity services
10.7   Future directions in performance reporting
10.8   Definitions of key terms and indicators
10.9   Attachment tables
10.10   References

11   Primary and community health
11.1   Profile of primary and community health
11.2   Framework of performance indicators
11.3   Key performance indicator results
11.4   Future directions in performance reporting
11.5   Definitions of key terms and indicators
11.6   Attachment tables
11.6   References

12   Health management issues
12.1   Overview of health management
12.2   Framework for measuring the performance of health management
12.3   Breast cancer
12.4   Mental health
12.5   Future directions in performance reporting
12.6   Jurisdictions' comments
12.7   Definitions of key terms and indicators
12.8   Attachment tables
12.9   References

PART F   COMMUNITY SERVICES

F   Community services preface

13   Aged care services
13.1   Profile of aged care services
13.2   Framework of performance indicators
13.3   Key performance indicator results
13.4   Future directions in performance reporting
13.5   Jurisdictions' comments
13.6   Definitions of key terms and indicators
13.7   Attachment tables
13.8   References

14   Services for people with a disability
14.1   Profile of specialist disability services
14.2   Framework of performance indicators
14.3   Key performance indicator results
14.4   Future directions in performance reporting
14.5   Jurisdictions' comments
14.6   Service user data quality and other issues
14.7   Definitions of key terms and indicators
14.8   Attachment tables
14.8   References

15   Protection and support services
15.1   Profile of child protection and out-of-home care services
15.2   Framework of performance indicators for child protection and out-of-home care services
15.3   Key child protection and out-of-home care services performance indicator results
15.4   Future directions in child protection and out-of-home care services performance reporting
15.5   Profile of juvenile justice services
15.6   Framework of performance indicators for juvenile justice services
15.7   Future directions in juvenile justice reporting
15.8   Profile of supported accommodation and assistance services
15.9   Framework of performance indicators for supported accommodation and assistance services
15.10   Key supported accommodation and assistance performance indicator results
15.11   Future directions in supported accommodation and assistance performance reporting
15.12   Jurisdictions' comments
15.13   Definitions of key terms and indicators
15.14   Attachment tables
15.15   References

PART G   HOUSING

16   Housing
16.1   Profile of housing and housing assistance
16.2   Framework of performance indicators
16.3   Key performance indicator results
16.4   Future directions in performance reporting
16.5   Jurisdictions' comments
16.6   Definitions of key terms and indicators
16.7   Attachment tables
16.8   References

A   Statistical appendix