Report on Government Services 1998

Volume 1

Preliminaries
Cover, Copyright, Chairman's Introduction, Contents, Acronyms and Abbreviations, Glossary, Terms of Reference, Overview

PART A   THE REPORT

1   The Approach to Performance Measurement
1.1   What is performance?
1.2   Why measure performance?
1.3   What dimensions of performance should be measured?
1.4   A comprehensive approach to performance reporting
1.5   Developments in performance measurement
1.6   Interpreting performance indicators
1.7   Related review projects
1.8   Conclusion

PART B   PERFORMANCE

Education Preface

2   School Education
2.1   Introduction
2.2   Profile of the school education
2.3   Recent developments in the sector
2.4   Framework of performance indicators
2.5   Future directions
2.6   Key performance results - effectiveness
2.7   Key performance results - efficiency

Attachment 2A   School Education
2A.1   Jurisdiction comments
2A.2   All jurisdictions data
2A.3   Single jurisdiction data
2A.4   Definitions and explanatory notes

3   Vocational Education and Training
3.1   Introduction
3.2   Profile of the vocational education and training
3.3   Recent developments in the sector
3.4   Framework of performance indicators
3.5   Future directions
3.6   Key performance results

Attachment 3A   Vocational Education and Training
3A.1   Jurisdiction comments
3A.2   All jurisdictions data
3A.3   Definitions and explanatory notes

Health Preface

4   Health
4.1   Introduction
4.2   Profile of health
4.3   Recent developments in the sector
4.4   Framework of performance indicators
4.5   Future directions
4.6   Key performance results

Attachment 4A   Health
4A.   Jurisdiction comments
4A.2   All jurisdictions data
4A.3   Single jurisdiction data
4A.4   Definitions and explanatory notes

Justice Preface

5   Police Services
5.1   Introduction
5.2   Profile of police services
5.3   Recent developments
5.4   Framework of performance indicators
5.5   Future directions
5.6   Key results

Attachment 5A   Police Services
5A.1   Jurisdictions comments
5A.2   Descriptors
5A.3   Effectiveness indicators
5A.4   Efficiency indicators
5A.5   Definitions and explanatory notes

6   Court Administration
6.1   Introduction
6.2   Profile of court administration services
6.3   Monitoring timeliness
6.4   Framework for performance indicators
6.5   Future directions
6.6   Key performance results

Attachment 6A   Court Administration
6A.1   Jurisdiction comments
6A.2   All jurisdictions' data
6A.3   Single jurisdiction data
6A.4   Definitions and explanatory notes

7   Corrective Services
7.1   Introduction
7.2   Profile of corrective services
7.3   Recent developments in the sector
7.4   Framework for performance indicators
7.5   Future directions
7.6   Key performance results

Attachment 7A   Corrective Services
7A.1   Jurisdictions' comments
7A.2   All jurisdictions' data
7A.3   Single jurisdiction data
7A.4   Definitions and explanatory notes

Emergency Management Preface

8   Emergency Management
8.1   Introduction
8.2   Profile of fire services
  8.3   Profile of ambulance services
8.4   Recent developments in emergency management
8.5   Framework of performance indicators
8.6   Future directions
8.7   Key performance results - fire
8.8   Key performance results - ambulance

Attachment 8A   Emergency Management
8A.1   Jurisdictions comments
8A.2   All jurisdictions' data - fire
8A.3   All jurisdictions' data - ambulance
8A.4   Single jurisdiction data - fire
8A.5   Single jurisdiction data - ambulance

Volume 1 References

Volume 2

Preliminaries
Cover, Copyright, Chairman's Introduction, Contents, Acronyms and Abbreviations, Glossary, Terms of Reference, Overview

Community Services Preface

9   Aged Care Services
9.1   Introduction
9.2   Profile of aged care services
9.3   Recent developments in the sector
9.4   Framework of performance measures
9.5   Future directions
9.6   Key performance results

Attachment 9A   Aged Care Services
9A.1   Jurisdictions' comments
9A.2   All jurisdictions' data
9A.3   Definitions and explanatory notes

10  Services for People with a Disability
10.1   Introduction
10.2   Profile of the services for people with a disability
10.3   Recent developments in the sector
10.4   Framework of performance indicators
10.5   Future directions
10.6   Key performance results

Attachment 10A   Services for People with a Disability
10A.1   Jurisdiction' comments
10A.2   All jurisdictions' data
10A.3   Definitions and explanatory notes

11   Children’s Services
11.1   Introduction
  11.2   Profile of children’s services
11.3   Recent developments in the sector
11.4   Framework of performance indicators
11.5   Future directions
11.6   Key performance results

Attachment 11A   Children’s Services
11A.1   Jurisdiction' comments
11A.2   All jurisdictions' data
11A.3   Single jurisdiction data
11A.4   Definitions and explanatory notes

12   Protection and Support Services
12.1   Introduction
12.2   Child protection services
12.3   Supported placements
12.4   Supported Accommodation Assistance Program

Attachment 12A   Protection and Support Services
12A.1   Jurisdiction' comments
12A.2   Child protection services
12A.3   Supported placements
12A.4   Supported accomodations and assistance
12A.5   General footnotes
12A.6   Definitions

Housing Preface

13   Housing
13.1   Introduction
13.2   Profile of public and community housing
13.3   Recent developments in the sector
13.4   Framework of performance indicators
13.5   Future directions
13.6   Key performance indicator results - public housing
13.7   Key performance indicator results - community housing

Attachment 13A   Housing
136A.1   Jurisdiction comments
136A.2   All jurisdiction' data - public housing
136A.3   Single jurisdiction data - public housing
136A.4   All jurisdiction' data - community housing
13A.5   Additional data
13A.6   Definitions and explanatory notes

Volume 2 References