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Human Services

This inquiry is now completed. A public inquiry into the increased application of competition, contestability and informed user choice to human services.

The inquiry was undertaken in two stages which are summarised under the headings below.

The Commission published a study report on 5 December 2016.

Read the study report

The final inquiry report was sent to Government on 27 October 2017 and publicly released on 26 March 2018.

Read the inquiry report

The Commission consulted widely, including releasing issues papers, inviting submissions and holding public hearings.

Identifying Sectors for Reform

The first stage of the Human Services inquiry is now complete. It has delivered an initial study report identifying services within the human services sector that are best suited to increased application of competition, contestability and informed user choice.

Reforms to Human Services

The second stage of the Human Services inquiry has made recommendations on how to apply increased competition, contestability and user choice to the human services that were identified in the inquiry's first stage study report.