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Smash Repair and Insurance

Public inquiry

This public inquiry has concluded. The  final inquiry report was released by the Australian Government on 18 August 2005.

The Productivity Commission has been asked to undertake a public inquiry into the relationship between the smash repair industry and the insurance industry. It is to report within five months on:

  • the appropriateness and transparency of criteria used by insurance companies to confer 'preferred smash repairer' status on smash repairers
  • financial relationships between smash repairers and insurance companies
  • arrangements for consumers to have reasonable choice in the selection of repairers
  • the extent, adequacy and independence of dispute resolution systems between the smash repair industry, insurance companies and consumers.

Draft report

The draft report for this project is not available online.

Contact the Commission's Web Team to request an electronic copy

Please note: The draft report is for research purposes only. For final outcomes of this inquiry refer to the inquiry report.