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Human Services

A public inquiry into the increased application of competition, contestability and informed user choice to human services.

The inquiry will be undertaken in two stages which are summarised under the headings below.

The Commission has published a study report on 5 December 2016. Read the study report

The final inquiry report will be provided to the Australian Government in October 2017.

The Commission is to consult widely, including releasing issues papers, inviting submissions and holding public hearings.

More detailed information can be found in the terms of reference.

Available now - Introducing Competition and Informed User Choice into Human Services: Reforms to Human Services draft report

Identifying Sectors for Reform

The first stage of the Human Services inquiry is now complete. It has delivered an initial study report identifying services within the human services sector that are best suited to increased application of competition, contestability and informed user choice.

Reforms to Human Services

The second stage of the Human Services inquiry will make recommendations on how to apply increased competition, contestability and user choice to the human services that were identified in the inquiry's first stage study report.

Register your interest

Be kept informed about the progress of this work.

Register online

Make a submission

The Commission invites interested people and organisations to make a submission.

Make a submission

Public hearings

Details of public hearings are now available.

Register to attend


Stephen King
Richard Spencer

Special Adviser