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Reforms to Human Services

Second stage of the Human Services inquiry

The Commission will make recommendations on how to apply increased competition, contestability and informed user choice to the human services that were identified in the first stage study report to improve outcomes for users, and the community as a whole.

  • Issues paper 12 Dec 2016
  • Draft report June 2017
  • Final report Oct 2017

The issues paper covers a range of issues on which the Commission seeks information and feedback, and is intended to assist you in preparing a submission.

Submissions were due by 10 February 2017.

Read the issues paper

The Commission will seek further feedback after the release of the draft report in June 2017.

The final report is expected to be handed to the Australian Government in October 2017.

The release of the final report by the Government is the final step in the process.

Under the Productivity Commission Act 1998, the Government is required to table the report in each House of the Parliament within 25 sitting days of receipt.

The Commission will have particular regard to:

  • the roles and responsibilities of consumers, service providers (including the private sector, government agencies and the not for profit sector) and governments in the delivery of human services
  • the factors affecting consumers’ use of services and their preferences for models of service delivery, noting the challenges facing consumers with complex and chronic needs, or reduced capacity to make informed choices
  • the benefits and costs of promoting competition in the provision of human services
  • how best to promote innovation and improvements in the quality, range and funding of human services
  • the challenges facing the provision of human services in rural and remote areas
  • the need to improve Indigenous outcomes.

More detailed information can be found in the terms of reference.


Marianna Olding (Administrative matters)
Ph: 03 9653 2194

Stew Turner (Other matters)
Ph: 03 9653 2218


Free call: 1800 020 083

Register your interest

Be kept informed about the progress of this work.

Register online

Make a submission

The Commission invites interested people and organisations to make a submission.

Make a submission