Reviewing the Service Performance of Australian Governments
On 20 February 2002, the Chairman Gary Banks gave a speech to the 'Measuring and Managing Government Performance Summit', Rydges Hotel, Canberra, hosted by the International Quality & Productivity Centre. In part of his speech, the Chairman responds to some recent criticisms of the 'Review of Commonwealth/State Service Provision' by members of the NSW judiciary.
Download the speech
Why measure performance?
How the Review is structured
Some guiding principles
The coverage and scope of the Review
The 'efficiency and effectiveness' framework
Developing performance indicators
Improving Indigenous reporting
Common misunderstandings about the Review
Some criticisms of the Review
'The data are imperfect'
'There are gaps in some important areas.'
'Some activities cannot or should not be measured for performance'
The Judges' objections