Public Liability Claims Management

CONTENTS

Preliminaries
Cover, Copyright, Terms of reference, Foreword, Contents, Abbreviations

Overview
Key Points, Overview, Findings

1   Introduction
1.1   Background
1.2   The reference
1.3   Related inquiries
1.4   The Commission’s approach
1.5   Structure of the report

2   Public liability insurance
2.1   What is public liability insurance?
2.2   How is public liability insurance provided?
2.3   Self insuring for public liability claims
2.4   Public liability insurance activity
2.5   Regulation of insurance

3   Public liability insurance — market characteristics
3.1   Market definition and structure
3.2   Barriers to entry and exit
3.3   Other market conditions
3.4   Profitability and pricing

4   Claims management practices
4.1   Strategic approaches to claims management
4.2   Operational approaches to claims management
4.3   Feedback loops
4.4   Data and technology

5   Legal costs and processes
5.1   Legal costs
5.2   Litigation and court judgments
5.3   Court-based case management
5.4   Recent or proposed changes in public liability regimes

A   Conduct of the study
Consultation with individuals and organisations
Roundtable

References