Report on Government Services 2015

Chapter 17, Volume G

Housing

The Housing chapter (chapter 17) of the Report on Government Services focuses on the performance of governments in providing social housing, including public housing, State owned and managed Indigenous housing (SOMIH), community housing and Indigenous community housing.

The National Affordable Housing Agreement (NAHA) is the overarching agreement between Australian, State and Territory governments for providing assistance to improve housing outcomes for Australian people.

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Key Facts
Indicator Framework
Indicator Results

Nationally at 30 June 2014, there were 317 008 households in public housing and 323 803 public housing dwellings and 9790 households in State owned and managed Indigenous housing (SOMIH) and 10 113 SOMIH dwellings. A further 67 046 households were assisted with community housing and there were 71 036 community housing tenancy rental units in Australia.

There were 15 394 permanent dwellings managed by funded Indigenous community housing organisations at 30 June 2013.

Social housing, through the delivery of affordable, appropriate, flexible and diverse social housing, aims to assist people unable to access alternative suitable housing options. Some forms of social housing aim specifically to contribute to Aboriginal and Torres Strait Islander community wellbeing by improving housing outcomes, especially for Aboriginal and Torres Strait Islander people living in remote communities.

The performance indicator framework provides information on equity, efficiency and effectiveness, and distinguishes the outputs and outcomes of social housing. The performance indicator framework shows which data are complete and comparable in the 2015 Report.

An overview of the Social housing performance indicator results are presented. Information to assist the interpretation of these data can be found in the indicator interpretation boxes in the Housing chapter and attachment tables.

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Equity — Access indicators

Special needs

Data comparability and completeness vary for this indicator (chapter 17).

Public housing

Proportion of new tenancies allocated to households with special needs, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	68.9	58.4	66.6	63.6	70.2	65.3	57.6	71.8	65.4

Source: Attachment tables 17A.9-11

State owned and managed Indigenous housing

Proportion of new tenancies allocated to households with special needs, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	58.0	..	50.0	..	53.2	77.8	..	..	55.6

Legend: .. Not applicable
Source: Attachment tables 17A.9-11

Community housing

Proportion of new tenancies allocated to households with special needs, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	61.6	49.8	67.0	50.9	55.6	72.3	48.2	na	58.7

Legend: na Not available
Source: Attachment tables 17A.9-11

Priority access to those in greatest need

Data comparability and completeness vary for this indicator (chapter 17).

Public housing

Proportion of new allocations of housing to those in greatest need, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	55.5	79.4	96.5	58.0	86.5	85.3	96.9	67.7	74.1

Source: Attachment tables 17A.12-14

State owned and managed Indigenous housing

Proportion of new allocations of housing to those in greatest need, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	21.8	..	98.1	..	93.6	na	..	..	56.3

Legend: na Not available; .. Not applicable.
Source: Attachment tables 17A.12-14

Community housing

Proportion of new allocations of housing to those in greatest need, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	70.2	86.9	95.9	84.1	76.6	29.2	97.0	na	75.1

Source: Attachment tables 17A.12-14

Effectiveness indicators

Dwelling condition

Data for this indicator are not directly comparable (chapter 17).

Public housing

Proportion of households with at least four working facilities and not more than two major structural problems, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	75.9 ±1.3	83.1 ±3.2	88.3 ±2.8	81.9 ±2.9	84.0 ±3.0	80.6 ±3.6	75.7 ±3.8	81.7 ±3.6	81.0 ±1.0
Relative standard error %	0.9	2.0	1.6	1.8	1.8	2.3	2.6	2.2	0.7

Source: Attachment tables 17A.15-17.

State owned and managed Indigenous housing

Proportion of households with at least four working facilities and not more than two major structural problems, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	65.5 ±4.2	..	80.3 ±3.5	..	61.4 ±5.7	75.6 ±9.1	..	..	70.1 ±2.5
Relative standard error %	3.3	..	2.2	..	4.9	6.4	..	..	1.8

Legend: .. Not applicable
Source: Attachment tables 17A.15-17.

Community housing

Proportion of households with at least four working facilities and not more than two major structural problems, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	87.9 ±2.1	87.7 ±3.5	93.8 ±2.5	94.4 ±2.5	86.4 ±3.7	80.5 ±4.7	87.6 ±5.9	na	89.3 ±1.2
Relative standard error %	1.2	2.0	1.4	1.3	2.2	3.0	3.4	na	0.7

Legend: na Not available.
Source: Attachment tables 17A.15-17.

Efficiency indicators

Net recurrent cost per dwelling

Data comparability and completeness vary for this indicator (chapter 17).

Public housing

Net recurrent cost per dwelling, 2013-14 ($).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
$	7995	5639	7116	11 523	8945	10 644	9231	16 054	8101

Source: Attachment tables 17A.19-22.

State owned and managed Indigenous housing

Net recurrent cost per dwelling, 2013-14 ($).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
$	8750	..	10 830	..	11 760	8809	..	..	9988

Legend: .. Not applicable
Source: Attachment tables 17A.19-22.

Community housing

Net recurrent cost per dwelling, 2012-13 ($).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
$	10 681	8558	6270	6949	7282	14 757	6095	na	8841

Legend: na Not available.
Source: Attachment tables 17A.19-22.

Indigenous community housing

Net recurrent cost per dwelling, 2012-13 ($).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
$	7860	7689	6211	10 464	na	9895	na	na	7750

Legend: na Not available.
Source: Attachment tables 17A.19-22.

Occupancy rate

Data comparability and completeness vary for this indicator (chapter 17).

Public housing

Occupancy rate, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	98.7	97.8	98.4	96.6	96.4	98.1	98.9	93.2	97.9

Source: Attachment tables 17A.23-26.

State owned and managed Indigenous housing

Occupancy rate, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	97.2	..	96.7	..	95.9	97.2	..	..	96.8

Legend: .. Not applicable.
Source: Attachment tables 17A.23-26.

Community housing

Occupancy rate, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	93.9	91.8	97.3	93.7	97.2	95.6	86.9	100.0	94.4

Source: Attachment tables 17A.23-26.

Indigenous community housing

Occupancy rate, 2012-13 (%)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	96.9	97.9	90.8	87.5	74.8	91.9	na	na	91.0

Legend: na Not available.
Source: Attachment tables 17A.23-26.

Turnaround time

Data for this indicator are comparable and complete, subject to caveats (chapter 17).

Public housing

Turnaround time, 2013-14 (days).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
Days	29.9	32.9	25.3	19.2	na	33.6	37.3	74.0	na

Legend: na Not available.
Source: Attachment tables 17A.27-28.

State owned and managed Indigenous housing

Turnaround time, 2013-14 (days).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
Days	22.9	..	40.8	..	na	44.0	..	..	na

Legend: na Not available; .. Not applicable.
Source: Attachment tables 17A.27-28.

Rent collection rate

Data comparability and completeness vary for this indicator.

Public housing

Rent collection rate, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	99.6	98.8	100.0	102.7	99.7	98.0	99.6	99.4	99.7

Source: Attachment tables 17A.29-32.

State owned and managed Indigenous housing

Rent collection rate, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	99.2	..	102.6	..	98.9	98.0	..	..	100.1

Legend: .. Not applicable.
Source: Attachment tables 17A.29-32.

Community housing

Rent collection rate, 2012-13 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	97.6	100.3	100.9	101.0	100.6	100.9	96.0	na	99.3

Legend: na Not available.
Source: Attachment tables 17A.29-32.

Indigenous community housing

Rent collection rate, 2012-13 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	91.6	99.8	92.1	88.1	na	105.0	na	73.6	92.7

Legend: na Not available.
Source: Attachment tables 17A.29-32.

Outcome indicators

Amenity/location

Data comparability and completeness vary for this indicator (chapter 17).

Public housing

Amenity important and meeting needs, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	81.7	82.5	87.2	86.7	87.7	85.6	81.0	83.1	84.1

Source: Attachment tables 17A.33-37.

State owned and managed Indigenous housing

Amenity important and meeting needs, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	76.3	..	82.8	..	80.0	81.6	..	..	79.2

Legend: .. Not applicable.
Source: Attachment tables 17A.33-37.

Community housing

Amenity important and meeting needs, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	84.7	86.4	85.9	89.1	88.9	83.0	82.6	na	85.9

Legend: na Not available.
Source: Attachment tables 17A.33-37.

Public housing

Location important and meeting needs, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	87.6	86.3	89.7	88.6	88.3	88.2	88.7	86.8	87.8

Source: Attachment tables 17A.33-37.

State owned and managed Indigenous housing

Location important and meeting needs, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	87.7	..	88.7	..	88.3	93.0	..	..	88.3

Legend: .. Not applicable.
Source: Attachment tables 17A.33-37.

Community housing

Location important and meeting needs, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	85.4	88.5	85.6	88.3	90.3	87.4	82.5	na	86.6

Legend: na Not available.
Source: Attachment tables 17A.33-37.

Affordability

Data comparability and completeness vary for this indicator (chapter 17).

Public housing

Proportion of low income households spending more than 30 per cent of their gross income on rent, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	0.4	0.3	0.1	1.4	–	0.1	0.1	6.9	0.5

Legend: – Nil or rounded to zero.
Source: Attachment table 17A.41.

State owned and managed Indigenous housing

Proportion of low income households spending more than 30 per cent of their gross income on rent, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	0.5	..	0.5	..	–	–	..	..	0.4

Legend: .. Not applicable; – Nil or rounded to zero.
Source: Attachment table 17A.41.

Community housing

Proportion of low income households spending more than 30 per cent of their gross income on rent, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	10.4	4.9	na	10.4	3.7	23.0	–	na	9.0

Legend: na Not available.
Source: Attachment table 17A.41.

Match of dwelling to household size

Data comparability and completeness vary for this indicator (chapter 17).

Public housing

Proportion of overcrowded households, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	4.7	5.7	4.7	5.0	2.2	3.7	4.8	7.4	4.6

Source: Attachment table 17A.46-49.

State owned and managed Indigenous housing

Proportion of overcrowded households, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	8.5	..	13.6	..	8.7	4.4	..	..	10.2

Legend: .. Not applicable.
Source: Attachment table 17A.46-49.

Community housing

Proportion of overcrowded households, 2013-14 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	6.4	2.2	na	1.8	2.1	1.0	0.4	na	4.1

Legend: na Not available.
Source: Attachment table 17A.46-49.

Indigenous community housing

Proportion of overcrowded households, 2012-13 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	na	9.9	31.9	27.4	na	na	na	na	na

Legend: na Not available.
Source: Attachment table 17A.46-49.

Customer satisfaction

Public housing

Proportion of tenants who were satisfied or very satisfied with the services provided by their State or Territory housing authority or community housing organisation, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	64.8 ±1.5	75.5 ±3.6	83.3 ±3.2	73.0 ±3.4	75.7 ±3.4	73.2 ±3.9	75.7 ±3.8	71.6 ±4.0	72.7 ±1.2
Relative standard error %	1.2	2.4	1.9	2.4	2.3	2.8	2.6	2.9	0.8

Source: Attachment tables 17A.35 and 17A.54-55.

State owned and managed Indigenous housing

Proportion of tenants who were satisfied or very satisfied with the services provided by their State or Territory housing authority or community housing organisation, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	49.1 ±4.4	..	66.8 ±4.1	..	66.2 ±5.5	62.2 ±10.5	..	..	58.3 ±2.7
Relative standard error %	4.6	..	3.2	..	4.3	8.6	..	..	2.4

Legend: .. Not applicable.
Source: Attachment tables 17A.35 and 17A.54-55.

Community housing

Proportion of tenants who were satisfied or very satisfied with the services provided by their State or Territory housing authority or community housing organisation, 2014 (%).
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	78.5 ±2.5	76.6 ±4.4	83.2 ±3.9	83.0 ±3.9	82.6 ±4.0	75.7 ±5.0	69.4 ±8.2	na	79.7 ±1.6
Relative standard error %	1.6	2.9	2.4	2.4	2.5	3.3	6.0	na	1.0

Legend: na Not available.
Source: Attachment tables 17A.35 and 17A.54-55.

Some results reported here include 95 per cent confidence intervals (for example, 80 per cent ± 2.7 per cent).