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Senior ICT Support Officer

  • Salary: $76,672 – $89,097 per annum plus 15.4% superannuation
  • Location: Canberra
  • Classification: APS Level 5
  • Status: Full-time
  • Position type: Ongoing
  • Applications close Sunday 21 August 2022

Download the information kit

About the role

The Productivity Commission is seeking applications from highly motivated ICT professionals to join our team in the role of Senior ICT Support Officer, to assist staff with ICT requests and operate as the second level support escalation person.

Second level assistance necessitates a thorough understanding of the Commission's ICT needs as well as substantial troubleshooting skills, mostly but not exclusively with Microsoft issues. The key responsibilities include addressing issues and requests, managing priorities, keeping clients and team members informed, and advising relevant ICT management of difficulties or problems and proposing solutions wherever possible. The role also provides a range of core ICT first level support services, with a customer service focus.

Successful applicants will have a Certificate IV in information technology support or another relevant discipline, and demonstrated experience in a similar role. Technical skills across Microsoft’s products with strong trouble shooting skills for second level support is essential.

If you have these skills, with a proven ability to communicate effectively with others and contribute to continuous improvement, we encourage you to apply for the role.

*A merit pool of suitable candidates may be established and may be used to fill similar vacancies either on an ongoing or non-ongoing basis.

What we offer

The Commission offers a competitive salary plus generous superannuation with employer contributions of 15.4%.

We provide on-going learning and development opportunities tailored to individuals’ needs at different points of their careers including access to study assistance opportunities.

We have a collaborative, flexible work environment and we recognise the importance of balancing work commitments with family, caring and other personal commitments outside work.

We are committed to diversity and inclusion and encourage applications from candidates with broad experiences and diverse backgrounds. We also offer reasonable adjustments for applicants with disabilities.

Position eligibility requirements

You must be an Australian citizen or, in limited circumstances, in the process of obtaining citizenship, to be eligible for employment with the Commission.

Ready to apply or keen to find out more?

To find out more about this role, and what to include in your application, please review the Candidate Information Kit provided above.

To find out more about our recruitment process, please contact:

Our Recruitment team

If you’re ready to apply for this role, please follow the instructions at the link below.

Application form