Charitable organisations in Australia

Preliminaries

• Cover, Copyright, Signing Page, Contents, Abbreviations, Glossary

PART A TERMS OF REFERENCE AND OVERVIEW

PART B CHAPTERS

• 1 The role and structure of the sector
  • 1.1 A large and diverse sector
  • 1.2 The community social welfare sector in Australian society
  • 1.3 A mixed economy of welfare
  • 1.4 The development of the sector
  • 1.5 Plurality within the sector
  • 1.6 Resources of the sector
  • 1.7 Availability of information on size and structure
  • 1.8 The structure of the sector
  • 1.9 Organisations by size
  • 1.10 All organisations
• 2 Participants' perceptions
  • 2.1 Sector's involvement in the Inquiry
  • 2.2 The nature of CSWOs
  • 2.3 Concerns of CSWOs
  • 2.4 The views of Government
  • 2.5 The views of service users
  • 2.6 For-profit service providers
  • 2.7 The local neighbourhood
• 3 Developments in service delivery
  • 3.1 Introduction
  • 3.2 Building on new knowledge to improve service delivery
  • 3.3 Deinstitutionalisation
  • 3.4 Community development
  • 3.5 The value of client participation
  • 3.6 The growth of self help groups
  • 3.7 Preventative programs
  • 3.8 Advocacy
  • 3.9 Innovation to improve service delivery
  • 3.10 Case management and brokerage
  • 3.11 Governments as initiators and supporters of change in service delivery
  • 3.12 Needs based planning of services
  • 3.13 Consultation between governments and CSWOs
• 4 Government programs and funding
  • 4.1 Overall funding for the sector and recent trends
  • 4.2 Aged care
  • 4.3 Services to people with a disability
  • 4.4 Care for children at risk
  • 4.5 Community, individual and family support
  • 4.6 Ethnic affairs
  • 4.7 Child care
  • 4.8 Employment
  • 4.9 Health programs
  • 4.10 Peak councils
  • 4.11 Overseas aid
  • 4.12 Review of roles and responsibilities
  • 4.13 The consolidated picture
• 5 Human resources
  • 5.1 Main features
  • 5.2 Volunteers
  • 5.3 Skills and training
  • 5.4 Industrial relations
  • 5.5 Funding human resource needs
• 6 Overseas aid organisations
  • 6.1 Introduction
  • 6.2 Size and scope
  • 6.3 Fundraising and commercial activities
  • 6.4 Taxation issues
  • 6.5 Government funding
  • 6.6 Public fundraising
  • 6.7 Future directions
    • Attachment 6A Ministerial correspondence
• 7 Peak councils
  • 7.1 Overview
  • 7.2 Roles and types of peak councils
  • 7.3 Resourcing
  • 7.4 Effectiveness of peak councils
  • 7.5 The important role of peak councils
• 8 Accountability to the public
  • 8.1 The need for accountability
  • 8.2 Current systems of accountability
  • 8.3 Problems with current forms of accountability
  • 8.4 Improving accountability to the public
  • 8.5 The Commission's approach
• 9 Fundraising
  • 9.1 Fundraising in Australia
  • 9.2 Regulation of fundraising
• 10 Charitable Trusts
  • 10.1 The role of charitable trusts
  • 10.2 Accumulation of income by charitable trusts
  • 10.3 Restrictions on the organisations charitable trusts can assist
• 11 Client fees
  • 11.1 Contribution of client fees to funding of the sector
  • 11.2 Level of client fees
  • 11.3 Importance of client fees to individual CSWOs
  • 11.4 Rationale for client fees
  • 11.5 Access and ability to pay
  • 11.6 The scope for client fees
  • 11.7 Concerns about client fees
  • 11.8 The Commission's position
• 12 Taxation arrangements
  • 12.1 Introduction
  • 12.2 How should the community view taxation arrangements for CSWOs?
  • 12.3 Is support through the tax system the best way of encouraging CSWOs?
  • 12.4 Existing taxation arrangements
  • 12.5 Major issues with tax deductibility of donations
  • 12.6 Input taxes
  • 12.7 CSWOs and competitive advantage
  • 12.8 Capital gains tax
  • 12.9 Dividend imputation credits
• 13 Benchmarking for improved performance
  • 13.1 Introduction
  • 13.2 The value of benchmarking
  • 13.3 Performance differences between CSWOs and for-profit organisations
  • 13.4 Differences between performance found in a benchmarking study
  • 13.5 Conclusions
• 14 Quality systems
  • 14.1 Introduction
  • 14.2 Service standards - the current approach
  • 14.3 An accreditation approach
  • 14.4 A quality systems approach
  • 14.5 The ISO 9000 series of standards
  • 14.6 Resource implications
  • 14.7 Responses to the Draft Report
  • 14.8 The Commission's position
• 15 Frameworks for government funding of CSWOs
  • 15.1 Introduction
  • 15.2 The nature of co-responsibility
  • 15.3 Perceptions of current funding arrangements
  • 15.4 Inputs, outputs and outcomes
  • 15.5 Preferred approaches to funding
  • 15.6 Current status of output-based funding
  • 15.7 Implementing output-based funding
  • 15.8 Other funding approaches
  • 15.9 Funding the individual
  • 15.10 Principles for funding arrangements
• 16 Selection by governments of service providers
  • 16.1 Introduction
  • 16.2 Current arrangements
  • 16.3 Degree of openness of selection procedures
  • 16.4 Reviewing existing service providers
  • 16.5 Methods of contestable selection
  • 16.6 Principles for selecting providers
  • 16.7 Organisational developments within the sector
  • 16.8 Organisational developments for governments
• 17 Support for policy development
  • 17.1 Introduction
  • 17.2 Improving statistical collections
  • 17.3 The role of research
  • 17.4 Consultation between governments and CSWOs
• 18 Synthesis
  • 18.1 Introduction
  • 18.2 The objectives of the recommendations
  • 18.3 Conclusion: CSWOs in a participative democracy

PART C Appendices

• A Inquiry procedures
• B Submissions received and public hearing participants
• C The largest 50 community social welfare organisations
• D The smallest community social welfare organisations
• E Official aid through overseas aid organisations
• F Non-government development organisations
• G Peak council survey
• H Overseas examples of accountability returns
• I Fundraising legislation
• J Tax deductibility of donations
• K CSWOs and competitive neutrality
• L State tax exemptions
• M Overseas taxation arrangements
• N Benchmarking human services
• O The 20 elements of ISO 9001
• References