National satisfaction survey of clients of disability services
Consultancy report
This consultancy report was released on 11 July 2000. Also released with this report is the supplementary material from which the report was prepared.
The survey was commissioned by the Steering Committee for the Review of Commonwealth/State Service Provision and the National Disability Administrators in March 1999, and was funded from the Commonwealth/State Disability Agreement national research and development fund. E-QUAL and Donovan Research conducted the survey between March and November 1999. It is the final report from the consultants. Selected results were included in the Steering Committee's Report on Government Services 2000 (released in February 2000).
The survey compared the satisfaction of clients of disability services across jurisdictions and across services within jurisdictions for the purposes of:
- enabling comparisons across jurisdictions to be reported in the Steering Committee's Report on Government Services
- providing policy makers with information to improve their services.
The survey targeted clients of selected services for people with a disability and their families.
Download the report
National Satisfaction Survey of Clients of Disability Services - except Appendix B (PDF - 886 Kb)Printed copies
