Smash repair and insurance

This public inquiry has concluded. The final inquiry report was released by the Australian Government on 18 August 2005.

The Productivity Commission has been asked to undertake a public inquiry into the relationship between the smash repair industry and the insurance industry. It is to report within five months on:

• the appropriateness and transparency of criteria used by insurance companies to confer 'preferred smash repairer' status on smash repairers
• financial relationships between smash repairers and insurance companies
• arrangements for consumers to have reasonable choice in the selection of repairers
• the extent, adequacy and independence of dispute resolution systems between the smash repair industry, insurance companies and consumers.