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Report on Government Services 2015

Chapter 17, Volume G

Housing

The Housing chapter (chapter 17) of the Report on Government Services focuses on the performance of governments in providing social housing, including public housing, State owned and managed Indigenous housing (SOMIH), community housing and Indigenous community housing.

The National Affordable Housing Agreement (NAHA) is the overarching agreement between Australian, State and Territory governments for providing assistance to improve housing outcomes for Australian people.

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  • Key Facts
  • Indicator Framework
  • Indicator Results

Nationally at 30 June 2014, there were 317 008 households in public housing and 323 803 public housing dwellings and 9790 households in State owned and managed Indigenous housing (SOMIH) and 10 113 SOMIH dwellings. A further 67 046 households were assisted with community housing and there were 71 036 community housing tenancy rental units in Australia.

There were 15 394 permanent dwellings managed by funded Indigenous community housing organisations at 30 June 2013.

Social housing, through the delivery of affordable, appropriate, flexible and diverse social housing, aims to assist people unable to access alternative suitable housing options. Some forms of social housing aim specifically to contribute to Aboriginal and Torres Strait Islander community wellbeing by improving housing outcomes, especially for Aboriginal and Torres Strait Islander people living in remote communities.

The performance indicator framework provides information on equity, efficiency and effectiveness, and distinguishes the outputs and outcomes of social housing. The performance indicator framework shows which data are complete and comparable in the 2015 Report.

Indicator Framework

An overview of the Social housing performance indicator results are presented. Information to assist the interpretation of these data can be found in the indicator interpretation boxes in the Housing chapter and attachment tables.

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Equity — Access indicators

Special needs

Data comparability and completeness vary for this indicator (chapter 17).

Public housing
Proportion of new tenancies allocated to households with special needs, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 68.9 58.4 66.6 63.6 70.2 65.3 57.6 71.8 65.4
Source: Attachment tables 17A.9-11
State owned and managed Indigenous housing
Proportion of new tenancies allocated to households with special needs, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 58.0 .. 50.0 .. 53.2 77.8 .. .. 55.6
Legend: .. Not applicable
Source: Attachment tables 17A.9-11
Community housing
Proportion of new tenancies allocated to households with special needs, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 61.6 49.8 67.0 50.9 55.6 72.3 48.2 na 58.7
Legend: na Not available
Source: Attachment tables 17A.9-11

Priority access to those in greatest need

Data comparability and completeness vary for this indicator (chapter 17).

Public housing
Proportion of new allocations of housing to those in greatest need, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 55.5 79.4 96.5 58.0 86.5 85.3 96.9 67.7 74.1
Source: Attachment tables 17A.12-14
State owned and managed Indigenous housing
Proportion of new allocations of housing to those in greatest need, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 21.8 .. 98.1 .. 93.6 na .. .. 56.3
Legend: na Not available; .. Not applicable.
Source: Attachment tables 17A.12-14
Community housing
Proportion of new allocations of housing to those in greatest need, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 70.2 86.9 95.9 84.1 76.6 29.2 97.0 na 75.1
Source: Attachment tables 17A.12-14

Effectiveness indicators

Dwelling condition

Data for this indicator are not directly comparable (chapter 17).

Public housing
Proportion of households with at least four working facilities and not more than two major structural problems, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 75.9 ±1.3 83.1 ±3.2 88.3 ±2.8 81.9 ±2.9 84.0 ±3.0 80.6 ±3.6 75.7 ±3.8 81.7 ±3.6 81.0 ±1.0
Relative standard error % 0.9 2.0 1.6 1.8 1.8 2.3 2.6 2.2 0.7
Source: Attachment tables 17A.15-17.
State owned and managed Indigenous housing
Proportion of households with at least four working facilities and not more than two major structural problems, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 65.5 ±4.2 .. 80.3 ±3.5 .. 61.4 ±5.7 75.6 ±9.1 .. .. 70.1 ±2.5
Relative standard error % 3.3 .. 2.2 .. 4.9 6.4 .. .. 1.8
Legend: .. Not applicable
Source: Attachment tables 17A.15-17.
Community housing
Proportion of households with at least four working facilities and not more than two major structural problems, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 87.9 ±2.1 87.7 ±3.5 93.8 ±2.5 94.4 ±2.5 86.4 ±3.7 80.5 ±4.7 87.6 ±5.9 na 89.3 ±1.2
Relative standard error % 1.2 2.0 1.4 1.3 2.2 3.0 3.4 na 0.7
Legend: na Not available.
Source: Attachment tables 17A.15-17.

Efficiency indicators

Net recurrent cost per dwelling

Data comparability and completeness vary for this indicator (chapter 17).

Public housing
Net recurrent cost per dwelling, 2013-14 ($).
  NSW Vic Qld WA SA Tas ACT NT Aust
$ 7995 5639 7116 11 523 8945 10 644 9231 16 054 8101
Source: Attachment tables 17A.19-22.
State owned and managed Indigenous housing
Net recurrent cost per dwelling, 2013-14 ($).
  NSW Vic Qld WA SA Tas ACT NT Aust
$ 8750 .. 10 830 .. 11 760 8809 .. .. 9988
Legend: .. Not applicable
Source: Attachment tables 17A.19-22.
Community housing
Net recurrent cost per dwelling, 2012-13 ($).
  NSW Vic Qld WA SA Tas ACT NT Aust
$ 10 681 8558 6270 6949 7282 14 757 6095 na 8841
Legend: na Not available.
Source: Attachment tables 17A.19-22.
Indigenous community housing
Net recurrent cost per dwelling, 2012-13 ($).
  NSW Vic Qld WA SA Tas ACT NT Aust
$ 7860 7689 6211 10 464 na 9895 na na 7750
Legend: na Not available.
Source: Attachment tables 17A.19-22.

Occupancy rate

Data comparability and completeness vary for this indicator (chapter 17).

Public housing
Occupancy rate, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 98.7 97.8 98.4 96.6 96.4 98.1 98.9 93.2 97.9
Source: Attachment tables 17A.23-26.
State owned and managed Indigenous housing
Occupancy rate, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 97.2 .. 96.7 .. 95.9 97.2 .. .. 96.8
Legend: .. Not applicable.
Source: Attachment tables 17A.23-26.
Community housing
Occupancy rate, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 93.9 91.8 97.3 93.7 97.2 95.6 86.9 100.0 94.4
Source: Attachment tables 17A.23-26.
Indigenous community housing
Occupancy rate, 2012-13 (%)
  NSW Vic Qld WA SA Tas ACT NT Aust
% 96.9 97.9 90.8 87.5 74.8 91.9 na na 91.0
Legend: na Not available.
Source: Attachment tables 17A.23-26.

Turnaround time

Data for this indicator are comparable and complete, subject to caveats (chapter 17).

Public housing
Turnaround time, 2013-14 (days).
  NSW Vic Qld WA SA Tas ACT NT Aust
Days 29.9 32.9 25.3 19.2 na 33.6 37.3 74.0 na
Legend: na Not available.
Source: Attachment tables 17A.27-28.
State owned and managed Indigenous housing
Turnaround time, 2013-14 (days).
  NSW Vic Qld WA SA Tas ACT NT Aust
Days 22.9 .. 40.8 .. na 44.0 .. .. na
Legend: na Not available; .. Not applicable.
Source: Attachment tables 17A.27-28.

Rent collection rate

Data comparability and completeness vary for this indicator.

Public housing
Rent collection rate, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 99.6 98.8 100.0 102.7 99.7 98.0 99.6 99.4 99.7
Source: Attachment tables 17A.29-32.
State owned and managed Indigenous housing
Rent collection rate, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 99.2 .. 102.6 .. 98.9 98.0 .. .. 100.1
Legend: .. Not applicable.
Source: Attachment tables 17A.29-32.
Community housing
Rent collection rate, 2012-13 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 97.6 100.3 100.9 101.0 100.6 100.9 96.0 na 99.3
Legend: na Not available.
Source: Attachment tables 17A.29-32.
Indigenous community housing
Rent collection rate, 2012-13 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 91.6 99.8 92.1 88.1 na 105.0 na 73.6 92.7
Legend: na Not available.
Source: Attachment tables 17A.29-32.

Outcome indicators

Amenity/location

Data comparability and completeness vary for this indicator (chapter 17).

Public housing
Amenity important and meeting needs, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 81.7 82.5 87.2 86.7 87.7 85.6 81.0 83.1 84.1
Source: Attachment tables 17A.33-37.
State owned and managed Indigenous housing
Amenity important and meeting needs, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 76.3 .. 82.8 .. 80.0 81.6 .. .. 79.2
Legend: .. Not applicable.
Source: Attachment tables 17A.33-37.
Community housing
Amenity important and meeting needs, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 84.7 86.4 85.9 89.1 88.9 83.0 82.6 na 85.9
Legend: na Not available.
Source: Attachment tables 17A.33-37.
Public housing
Location important and meeting needs, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 87.6 86.3 89.7 88.6 88.3 88.2 88.7 86.8 87.8
Source: Attachment tables 17A.33-37.
State owned and managed Indigenous housing
Location important and meeting needs, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 87.7 .. 88.7 .. 88.3 93.0 .. .. 88.3
Legend: .. Not applicable.
Source: Attachment tables 17A.33-37.
Community housing
Location important and meeting needs, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 85.4 88.5 85.6 88.3 90.3 87.4 82.5 na 86.6
Legend: na Not available.
Source: Attachment tables 17A.33-37.

Affordability

Data comparability and completeness vary for this indicator (chapter 17).

Public housing
Proportion of low income households spending more than 30 per cent of their gross income on rent, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 0.4 0.3 0.1 1.4 0.1 0.1 6.9 0.5
Legend: – Nil or rounded to zero.
Source: Attachment table 17A.41.
State owned and managed Indigenous housing
Proportion of low income households spending more than 30 per cent of their gross income on rent, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 0.5 .. 0.5 .. .. .. 0.4
Legend: .. Not applicable; – Nil or rounded to zero.
Source: Attachment table 17A.41.
Community housing
Proportion of low income households spending more than 30 per cent of their gross income on rent, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 10.4 4.9 na 10.4 3.7 23.0 na 9.0
Legend: na Not available.
Source: Attachment table 17A.41.

Match of dwelling to household size

Data comparability and completeness vary for this indicator (chapter 17).

Public housing
Proportion of overcrowded households, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 4.7 5.7 4.7 5.0 2.2 3.7 4.8 7.4 4.6
Source: Attachment table 17A.46-49.
State owned and managed Indigenous housing
Proportion of overcrowded households, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 8.5 .. 13.6 .. 8.7 4.4 .. .. 10.2
Legend: .. Not applicable.
Source: Attachment table 17A.46-49.
Community housing
Proportion of overcrowded households, 2013-14 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 6.4 2.2 na 1.8 2.1 1.0 0.4 na 4.1
Legend: na Not available.
Source: Attachment table 17A.46-49.
Indigenous community housing
Proportion of overcrowded households, 2012-13 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% na 9.9 31.9 27.4 na na na na na
Legend: na Not available.
Source: Attachment table 17A.46-49.

Customer satisfaction

Public housing
Proportion of tenants who were satisfied or very satisfied with the services provided by their State or Territory housing authority or community housing organisation, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 64.8 ±1.5 75.5 ±3.6 83.3 ±3.2 73.0 ±3.4 75.7 ±3.4 73.2 ±3.9 75.7 ±3.8 71.6 ±4.0 72.7 ±1.2
Relative standard error % 1.2 2.4 1.9 2.4 2.3 2.8 2.6 2.9 0.8
Source: Attachment tables 17A.35 and 17A.54-55.
State owned and managed Indigenous housing
Proportion of tenants who were satisfied or very satisfied with the services provided by their State or Territory housing authority or community housing organisation, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 49.1 ±4.4 .. 66.8 ±4.1 .. 66.2 ±5.5 62.2 ±10.5 .. .. 58.3 ±2.7
Relative standard error % 4.6 .. 3.2 .. 4.3 8.6 .. .. 2.4
Legend: .. Not applicable.
Source: Attachment tables 17A.35 and 17A.54-55.
Community housing
Proportion of tenants who were satisfied or very satisfied with the services provided by their State or Territory housing authority or community housing organisation, 2014 (%).
  NSW Vic Qld WA SA Tas ACT NT Aust
% 78.5 ±2.5 76.6 ±4.4 83.2 ±3.9 83.0 ±3.9 82.6 ±4.0 75.7 ±5.0 69.4 ±8.2 na 79.7 ±1.6
Relative standard error % 1.6 2.9 2.4 2.4 2.5 3.3 6.0 na 1.0
Legend: na Not available.
Source: Attachment tables 17A.35 and 17A.54-55.

Some results reported here include 95 per cent confidence intervals (for example, 80 per cent ± 2.7 per cent).