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Report on Government Services 2019

Part G, Chapter 18


This chapter presents data on the performance of governments in providing social housing, including public housing (PH), State owned and managed Indigenous housing (SOMIH), community housing (CH) and Indigenous community housing (ICH).

While State and Territory governments have similar broad objectives for providing social housing, the emphasis each places on an individual objective differs depending on historical precedents and processes for interaction with community sector providers. Private housing markets also vary across jurisdictions. Accordingly, policy responses and associated forms of assistance vary across jurisdictions. It is important to consider the differing levels and types of assistance provided in each State and Territory, their differing urban, regional and remote area concentrations, differences in eligibility criteria for the different assistance types and factors affecting waiting lists, when analysing performance information.

As highlighted in the RoGS performance indicator framework all the current indicators reported in this chapter have comparability and/or completeness issues. Consequently, caution is required when comparing across jurisdictions or within a jurisdiction over time. The commentary in this chapter and footnotes accompanying the relevant attachment tables outline the comparability and completeness issues.

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Nationally at 30 June 2018:

  • Public housingthere were 304 532 households and 316 231 dwellings
  • SOMIH 13 817 households and 14 686 dwellings
  • Community housing80 233 households and 87 819 community housing tenancy rental units

There were 13 505  households and 16 030 permanent dwellings managed by Indigenous community housing organisations at 30 June 2017.

The social housing services system aims to provide low income people who do not have alternative suitable housing options with access to social housing assistance that supports their wellbeing and contributes to their social and economic participation. Some forms of social housing aim specifically to contribute to Aboriginal and Torres Strait Islander community wellbeing through improved housing outcomes, particularly in remote areas and discrete communities. The social housing services system seeks to achieve these aims through the provision of services that are:

  • timely and affordable
  • safe
  • appropriate, meeting the needs of individual households
  • high quality
  • sustainable.

Governments aim for social housing services to meet these objectives in an equitable and efficient manner.

The performance indicator framework provides information on equity, efficiency and effectiveness, and distinguishes the outputs and outcomes of social housing. The performance indicator framework shows which data are complete and comparable in the 2019 Report.

Indicator framework

An overview of the Social housing performance indicator results is presented. Information to assist the interpretation of these data can be found in the indicator interpretation boxes in the Housing chapter and attachment tables.

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Equity — Access indicators

Effectiveness — Access indicators

Effectiveness — Appropriateness indicators

Effectiveness — Quality indicators

Efficiency indicators


These data and caveats for these data are available in chapter 18 and attachment 18A.

Some percentages reported in these tables include 95 per cent confidence intervals (for example, 80 per cent ± 2.7 per cent).

na Not available. .. Not applicable. – Nil or rounded to zero. np Not published.

Performance indicator data for Aboriginal and Torres Strait Islander people in this chapter are available in the attachment tables listed below. Contextual data and further supporting information can be found in the chapter.

Aboriginal and Torres Strait Islander housing data
Table number Table title
Table 18A.16 Greatest need allocations as a proportion of all new allocations — SOMIH (per cent)
Table 18A.19 Proportion of new tenancies allocated to households with special needs — SOMIH (per cent)
Table 18A.23 Proportion of household gross income spent on rent — low income households in SOMIH, at 30 June (per cent)
Table 18A.26 Proportion of overcrowded households at 30 June — SOMIH
Table 18A.28 Proportion of overcrowded households at 30 June — Indigenous community housing (per cent)
Table 18A.29 Aboriginal and Torres Strait Islander households living in overcrowded conditions, by housing program
Table 18A.30 Proportion of Aboriginal and Torres Strait Islander households in public housing living in overcrowded conditions, by remoteness (per cent)
Table 18A.31 Proportion of Aboriginal and Torres Strait Islander households in SOMIH living in overcrowded conditions, by remoteness (per cent)
Table 18A.32 Underutilisation in social housing at 30 June (per cent)
Table 18A.34 Proportion of SOMIH tenants rating amenity and location aspects as important and meeting their needs, 2018 (per cent)
Table 18A.37 Dwelling condition, SOMIH (per cent)
Table 18A.39 Dwelling condition, Indigenous community housing (per cent)
Table 18A.41 Customer satisfaction — SOMIH (per cent)
Table 18A.44 Real  government expenditure on SOMIH ($ per dwelling)
Table 18A.46 Net recurrent cost of providing assistance per dwelling — Indigenous community housing (2016-17 dollars)