Report on Government Services 2020
PART E, SECTION 11: RELEASED ON 31 JANUARY 2020
11 Ambulance services
The presentation of this chapter was updated on 25 June 2020. To access the updated presentation please refer to the revised format with dynamic visualisations
The focus of performance reporting in this section is on ambulance service organisations, which are the primary agencies involved in providing emergency medical care, pre-hospital and out-of-hospital care, and transport services.
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- Key Facts
- Indicator Framework
- Indicator Results
Nationally in 2018-19:
- there were 3.8 million incidents resulting in 4.8 million ambulance service responses to attend to 3.7 million patients
- recurrent expenditure across Australia was approximately $3.9 billion (or $154 per person)
- there were 18 445 full time equivalent paid personnel, 6681 volunteers and 3144 community first responders in ambulance service organisations. (Community first responders are trained volunteers that provide an emergency response (with no transport capacity) and first aid care before ambulance arrival.)
Ambulance services aim to promote health and reduce the adverse effects of emergency events on the community. Governments’ involvement in ambulance services is aimed at providing emergency medical care, pre-hospital and out-of-hospital care, and transport services that are:
- accessible and timely
- meet patients’ needs through delivery of appropriate health care
- high quality — safe, co-ordinated and responsive health care
Governments aim for ambulance services to meet these objectives in an equitable and efficient manner.
The performance indicator framework provides information on equity, efficiency and effectiveness, and distinguishes the outputs and outcomes of ambulance services. The performance indicator framework shows which data are complete and comparable in this Report.
An overview of the Ambulance services performance indicator results are presented. Information to assist the interpretation of these data can be found in the indicator interpretation boxes in the Ambulance services section and data tables.
Equity — Access indicators
Response times by geographic location
Ambulance response times, 90th percentile, 2018-19 (minutes)
Effectiveness — Appropriateness — Clinical indicators
Proportion of patients who reported a clinically meaningful pain reduction, 2018-19
Source: Data table 11A.5
Effectiveness — Quality — Responsiveness indicators
Overall satisfaction rate, 2018-19
|%||98 ± 2.7||97 ± 2.5||96 ± 3.3||99 ± 3.4||100 ± 3.1||98 ± 2.6||97 ± 3.0||95 ± 4.6||98 ± 1.1|
Effectiveness — Sustainability indicators
Most recent data for these measures are comparable and complete, subject to caveats
Operational workforce under 50 years of age, 2018-19
Staff attrition rate, 2018-19
Expenditure per person
Expenditure per person, 2018-19
Cardiac arrest survived event rate
Adult cardiac arrest survival rate — where resuscitation attempted (excluding paramedic witnessed), 2018-19
These data and caveats for these data are available in section 11 and relevant data tables.
Some percentages reported for this indicator include 95 per cent confidence intervals (for example, 99 per cent ± 2.7 per cent).
.. Not applicable.