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Report on Government Services

The annual Report on Government Services (RoGS) provides information on the equity, effectiveness and efficiency of government services in Australia.

The 2020 RoGS was progressively released on the following days:

  • Thursday 23 January (Part A Approach to performance reporting, Part F Community services and Part G Housing and homelessness)
  • Wednesday 29 January (Part C Justice and Part D Emergency management)
  • Friday 31 January (Part E Health)
  • Tuesday 4 February (Part B Child care, education and training).

Register to keep informed

The 2020 RoGS is available below, with earlier editions accessible by changing the year in the white box and pressing ‘Change year'.

Documents are provided which outline how to access the RoGS material. The colour coding refers to which document should be used for each RoGS Part below. For example, Part B is light blue indicating the ‘How to’ guide for the traditional presentation should be used.

  • At a glance
  • Media release
  • About report
A Approach to performance reporting

PART A: RELEASED ON 23 JANUARY 2020

Part A includes an introduction to the Report on Government Services 2020, Statistical context for the service-specific parts B to G, the Glossary and the Acronyms and abbreviations list.

Performance measurement Statistical context GlossaryAcronyms and abbreviations

B Child care, education and training

PART B: RELEASED ON 4 FEBRUARY 2020

Part B includes performance reporting for Early childhood education and care (ECEC), School education and Vocational education and training (VET).

Sector overview Early childhood education and care School education Vocational education and training

C Justice

PART C: Released on 29 January 2020

Part C includes performance reporting for Police services, Courts and Corrective services.

Sector overview Police services Courts Corrective services

D Emergency management

PART D: RELEASED ON 29 JANUARY 2020

Part D includes performance reporting for Emergency services for fire and other events.

Sector overview Emergency services for fire and other events

E Health

PART E: RELEASED ON 31 JANUARY 2020

Part E includes performance reporting for Primary and community health, Ambulance services, Public hospitals and Mental health management.

Sector overview Primary and community health Ambulance services Public hospitals Mental health management

F Community services

PART F: RELEASED ON 23 JANUARY 2020

Part F includes performance reporting for Aged care services, Services for people with disability, Child protection services and Youth justice services.

Sector overview Aged care services Services for people with disability Child protection services Youth justice services

G Housing and homelessness

PART G: Released on 23 January 2020

Part G includes performance reporting for Housing and Homelessness services.

Sector overview Housing Homelessness services

The Report on Government Services is an important source of information to the community and all Australian governments regarding the effectiveness and efficiency of government services.

The Report looks at a broad range of indicators relating to the cost, quality and timeliness of important services to the community and covers:

  • Education
  • Justice
  • Community services
  • Health
  • Emergency management
  • Housing and homelessness

Expenditure on these services makes up around 70 per cent of Australian, State and Territory Governments’ expenditure, or around $247 billion dollars.

“Getting Policy right in these important service areas is critical, and this Report provides important information for governments to learn from each other and consider where changes may be needed,” Michael Brennan, Chair of both the Productivity Commission and the Steering Committee said.

“It’s also vital that this sort of information is available to inform the community about the cost and quality of the services governments provide” Chair Michael Brennan said.

Mr Brennan commended participating agencies for their continued cooperation in producing the Report, which is now in its 25th year.

“There have been significant improvements over the past quarter of a century for the data presented in the Report, but we should not be complacent as there is still more to be done.”

“As policies and programs change and evolve, it is critical that relevant data are collected for monitoring and evaluation. It is these ongoing data developments that enable the Report to be an effective monitor of government performance nationally,” Mr Brennan said.

“And as the ways people want access to information change we are changing the way we provide the data” Mr Brennan said. “Commencing with the justice, emergency management and housing and homelessness sectors, the Report is being released progressively in an interactive online format.”

This comprehensive Report covers 17 services, and is being released in seven parts from Thursday 23 January through to Tuesday 4 February 2020. The schedule of release can be found below.

Releases will appear on the Productivity Commission website at www.pc.gov.au/research/ongoing/report-on-government-services. The Report is produced by the Productivity Commission on behalf of all Australian governments.

Thursday, 23 January 2020 – 12.15 am

  • Approach to performance reporting – Part A
  • Community services (aged care, disability, child protection and youth justice) – Part F
  • Housing and homelessness – Part G

Wednesday, 29 January 2020 – 12.15 am

  • Justice (police, courts and corrective services) – Part C
  • Emergency management (fire and other emergency services) – Part D

Friday, 31 January 2020 – 12.15 am

  • Health (primary and community health, ambulance, public hospitals, mental health) – Part E

Tuesday, 4 February 2020 – 12.15 am

  • Child care, education and training (early childhood education and care, school education and vocational education and training) – Part B

Background information

Catherine Andersson (Assistant Commissioner) - 03 9653 2354

Media requests

Media and Publications - 03 9653 2244 or email to media@pc.gov.au

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Acknowledgment

This report was produced under the direction of the Steering Committee for the Review of Government Service Provision (SCRGSP). The Steering Committee comprises the following current members:

NameGovernmentDepartment/Agency
Mr Michael Brennan Chair Productivity Commission
Ms Joanne Evans 
Ms Clare Firth 
Australian Government 
Australian Government 
The Treasury 
Department of the Prime Minister and Cabinet 
Mr Joshua Greenwood
Ms Anita Truninger 
NSW
NSW 
NSW Treasury
Department of Premier and Cabinet 
Dr Lauren Costello
Ms Teresa Fels
Vic
Vic 
Department of Premier and Cabinet
Department of Treasury and Finance 
Ms Nicole Tabb
Ms Catherine McFadyen 
Qld 
Qld
Department of the Premier and Cabinet
Queensland Treasury 
Ms Sarah Norton
Mr Kurt Sibma 
WA
WA 
Department of the Premier and Cabinet
Department of Treasury 
Mr Chris McGowan
Ms Tammie Pribanic 
SA
SA
Department of the Premier and Cabinet
Department of Treasury and Finance 
Mr Craig Limkin Tas Department of Premier and Cabinet
Mr Sam Engele ACT Chief Minister, Treasury and Economic Development Directorate
Ms Nadia Phillips
Ms Nardia Harris 
NT
NT 
Department of the Chief Minister
Department of Treasury and Finance 
Dr Paul Jelfs   Australian Bureau of Statistics
Mr Matthew James   Australian Institute of Health and Welfare

People who also served on the Steering Committee during the production of this Report include:

NameGovernmentDepartment/Agency
Mr Durham Bennett Australian Government Productivity Commission
Ms Natalie McCall NSW Department of Premier and Cabinet
Ms Janelle Thurlby Qld Queensland Treasury
Ms Melissa Rudez WA  Department of Premier and Cabinet
Ms Ruth McArdle Tas  Department of Premier and Cabinet
Ms Mellissa Gray Tas  Department of Premier and Cabinet
Ms Jean Doherty NT Chief Minister, Treasury and Economic Development Directorate
Ms Jenny Hargreaves   Australian Institute of Health and Welfare

Copyright and publication detail

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ISSN 2205-5703 (Online)

Attribution

This work should be attributed as follows, Source: Steering Committee for the Review of Government Service Provision, Report on Government Services 2020 .

If you have adapted, modified or transformed this work in anyway, please use the following, Source: based on Steering Committee for the Review of Government Service Provision data, Report on Government Services 2020

An appropriate reference for this publication is:

SCRGSP (Steering Committee for the Review of Government Service Provision) 2020, Report on Government Services 2020, Productivity Commission, Canberra.

Publications enquiries:

The Productivity Commission acts as the Secretariat for the Steering Committee for the Review of Government Service Provision. This report and previous editions are available from the Productivity Commission website at www.pc.gov.au.

The Steering Committee welcomes enquiries and suggestions on the information contained in this report. Contact the Secretariat by phone: (03) 9653 2100 or email: gsp@pc.gov.au.

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Supplementary reviews of government services.

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Printed copies

Printed copies of the complete set of volumes for this report can be purchased from Canprint Communications.

Please note: If you do not need the whole Report then you can purchase individual volumes from their respective web pages.

This publication is only available online.

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2009 Review of the Report on Government Services

COAG endorsed the review's recommendations at its 7 December 2009 meeting.

The Steering Committee endorsed the Independent Reference Group's Review of the Report on Government Services' performance indicator framework Report in September 2010.

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