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Report on Government Services

The annual Report on Government Services (RoGS) provides information on the equity, effectiveness and efficiency of government services in Australia. The 2018 RoGS was progressively released between the 23 January and 1 February 2018.

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The 2018 RoGS is available below, with earlier editions accessible by changing the year in the white box and pressing ‘Change year'.

    • At a glance
    • Media release
    • About report
    Approach to performance reporting

    PART A: RELEASED ON 23 JANUARY 2018

    Part A includes an introduction to the Report on Government Services 2018, Statistical context for the service-specific parts B to G, the Glossary and the Acronyms and abbreviations list.

    Performance measurement Statistical contextGlossaryAcronyms and abbreviations

    Child care, education and training

    PART B: RELEASED ON 1 FEBRUARY 2018

    Part B includes performance reporting for Early childhood education and care (ECEC), School education and Vocational education and training (VET).

    Sector overview Early childhood education and care School education Vocational education and training

    Justice

    PART C: RELEASED ON 25 JANUARY 2018

    Part C includes performance reporting for Police services, Courts and Corrective services.

    Sector overview Police services Courts Corrective services

    Emergency management

    PART D: RELEASED ON 25 JANUARY 2018

    Part D includes performance reporting for Emergency services for fire and other events.

    Sector overview Emergency services for fire events

    Health

    PART E: RELEASED ON 30 JANUARY 2018

    Part E includes performance reporting for Primary and community health, Ambulance services, Public hospitals and Mental health management.

    Sector overview Primary and community health Ambulance services Public hospitals Mental health management

    Community services

    PART F: RELEASED ON 23 JANUARY 2018

    Part F includes performance reporting for Aged care services, Services for people with disability, Child protection services and Youth justice services.

    Sector overview Aged care services Services for people with disability Child protection Youth justice

    Housing and homelessness

    PART G: RELEASED ON 23 JANUARY 2018

    Part G includes performance reporting for Housing and Homelessness services.

    Sector overview Housing Homelessness services

    The 2018 Report on Government Services is a vital tool in holding all Australian governments accountable for the effectiveness and efficiency of government services.

    "RoGS is a role model for effective co-operation across Federal, State and Territory jurisdictions in data use" said Peter Harris, Chairman of both the Productivity Commission and the Steering Committee. The 2018 Report includes new indicators to address reporting gaps across a range of services. "But the data to report against many of these new and existing indicators are not readily accessible" said Peter Harris.

    "The Commission's 2017 Report on Data Availability and Use showed how governments could readily invest at modest cost for great benefit in data release" said Peter Harris. "The pity is so few advances in development of co-operative data sets - and learnings from that about what works - have been made in vital areas like education and justice in recent years."

    "In the next 12 months, the Committee managing RoGS will extend its work for the first time into consideration of what works to inform policy development" said Peter Harris. "But ultimately, the real ability to improve service quality lies with Ministers working together across governments."

    This comprehensive Report covers 17 services, and is being released in seven parts on:

    Tuesday, 23 January 2018 – 12.15 am

    • Approach to performance reporting (online only) Part A
    • Community services (aged care, disability, child protection and youth justice) Part F
    • Housing and homelessness Part G

    Tuesday, 25 January 2018 – 12.15 am

    • Justice (police, courts and corrective services) Part C
    • Emergency management (fire and other emergency services) Part D

    Tuesday, 30 January 2018 – 12.15 am

    • Health (primary and community health, ambulance, public hospitals, mental health) Part E

    Thursday, 1 February 2018 – 12.15 am

    • Child care, education and training (early childhood education and care, school education and vocational education and training) Part B

    Releases will appear on the Productivity Commission website at www.pc.gov.au/rogs/2018. The Report is produced by the Productivity Commission on behalf of all Australian governments. The 2018 Report is the 23rd edition.

    Background information

    Catherine Andersson (Assistant Commissioner) - 03 9653 2354

    Requests for comment/other

    Media and Publications - 03 9653 2244 or email to mpw@pc.gov.au

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    Acknowledgment

    In fond memory of Rebekah Grace Burton of the Department of Premier and  Cabinet, Tasmania, and the wonderful contribution she made to the work of the Review of Government Service Provision during her 12 year involvement. 

    This report was produced under the direction of the Steering Committee for the Review of Government Service Provision (SCRGSP). The Steering Committee comprises the following current members: 

    NameGovernmentDepartment/Agency
    Mr Peter HarrisChairmanProductivity Commission
    Ms Joanne Evans 
    Ms Dominique Lowe 
    Australian Government 
    Australian Government 
    The Treasury 
    Department of the Prime Minister and Cabinet 
    Mr Sam Walker
    Ms Anita Truninger 
    NSW
    NSW 
    NSW Treasury
    Department of Premier and Cabinet 
    Dr Lauren Costello
    Mr Jeremy Nott 
    Vic
    Vic 
    Department of Premier and Cabinet
    Department of Treasury and Finance 
    Ms Nicole Tabb
    Ms Janelle Thurlby 
    Qld 
    Qld
    Department of the Premier and Cabinet
    Queensland Treasury 
    Ms Melissa Rudez
    Mr Kurt Sibma 
    WA
    WA 
    Department of the Premier and Cabinet
    Department of Treasury 
    Ms Tammie Pribanic
    Mr Chris McGowan 
    SA
    SA
    Department of Treasury and Finance
    Department of the Premier and Cabinet 
    Ms Ruth McArdleTasDepartment of Premier and Cabinet
    Ms Alison Purvis (Acting)ACTChief Minister, Treasury and Economic Development Directorate
    Ms Jean Doherty
    Ms Nardia Harris 
    NT
    NT 
    Department of the Chief Minister
    Department of Treasury and Finance 
    Dr Paul Jelfs Australian Bureau of Statistics
    Mr Barry Sandison Australian Institute of Health and Welfare

    People who also served on the Steering Committee during the production of this Report include:

    NameGovernmentDepartment/Agency
    Ms Josephine Laduzko
    Mr Marty Robinson
    Mr Nicholas Hunt 
    Australian Government
    Australian Government
    Australian Government
    Department of the Prime Minister and Cabinet
    The Treasury
    Department of Finance
    Mr Rick SondaliniNSWNSW Treasury
    Ms Brigid MonagleVicDepartment of Premier and Cabinet
    Mr Geoffrey Rutledge ACT Chief Minister, Treasury and Economic Development Directorate 
    Ms Linda WeatherheadNTDepartment of the Chief Minister

    Copyright and publication detail

    Read more about copyright

    ISSN 2205-5703 (Online)

    Attribution

    This work should be attributed as follows, Source: Steering Committee for the Review of Government Service Provision, Report on Government Services 2018.

    If you have adapted, modified or transformed this work in anyway, please use the following, Source: based on
    Steering Committee for the Review of Government Service Provision data, Report on Government Services 2018

    An appropriate reference for this publication is:

    SCRGSP (Steering Committee for the Review of Government Service Provision) 2018, Report on Government Services 2018, Productivity Commission, Canberra.

    Publications enquiries:

    The Productivity Commission acts as the Secretariat for the Steering Committee for the Review of Government Service Provision. This report and previous editions are available from the Productivity Commission website at www.pc.gov.au.

    The Steering Committee welcomes enquiries and suggestions on the information contained in this report. Contact the Secretariat by phone: (03) 9653 2100 or email: gsp@pc.gov.au.

    What works?

    Supplementary reviews of government services.

    What works? Reviews

    Printed copies

    Printed copies of the complete set of volumes for this report can be purchased from Canprint Communications.

    Please note: If you do not need the whole Report then you can purchase individual volumes from their respective web pages.

    This publication is only available online.

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