Report on Government Services 2015

Chapter 18, Volume G

Homelessness services

The Homelessness services chapter (chapter 18) of the Report on Government Services reports on the performance of governments in providing specialist homelessness services, and the people accessing these services.

The National Affordable Housing Agreement (NAHA) and the National Partnership Agreement on Homelessness (NPAH) provide the framework for Australian Government and State and Territory governments to work together to reduce homelessness and improve housing outcomes for Australians.

Data reported in this edition are sourced from the Specialist Homelessness Services data collection (SHSC).

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Key Facts
Indicator Framework
Indicator Results

Nationally, in 2013-14, homelessness services agencies provided support to an estimated 254 001 people. In 2013-14, homelessness services agencies provided a range of services to clients, including accommodation (34.4 per cent), assistance to sustain housing (26.9 per cent), domestic violence services (22.9 per cent), and other specialist services (13.7 per cent).

The overall aim of specialist homelessness services is to provide crisis and transitional supported accommodation and a range of related support services. Specialist homelessness agencies provide services to people who are homeless, or at risk of homelessness aimed at preventing them from becoming homeless, and to achieve the maximum possible degree of self reliance and independence.

Within this aim, the goals are to:

resolve crises
re-establish family links where appropriate
re-establish the capacity of clients to live independently, achieve sustainable housing and social inclusion
provide homelessness services in an equitable and efficient manner.

The performance indicator framework provides information on equity, efficiency and effectiveness, and distinguishes the outputs and outcomes of homelessness services. The performance indicator framework shows which data are complete and comparable in the 2015 Report.

An overview of the Homelessness services performance indicator results are presented. Information to assist the interpretation of these data can be found in the indicator interpretation boxes in the Homelessness services chapter and attachment tables.

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Equity — Access indicators

Access of special needs groups to homelessness services

Data for this indicator are comparable, subject to caveats.

Aboriginal and Torres Strait Islander people, and their representation in the population

Representation among clients whose accommodation needs were met.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 %	24.0	11.3	32.6	43.4	27.9	15.1	18.2	74.8	26.3
2012-13 %	23.2	11.0	31.6	39.8	24.3	14.9	16.1	69.5	25.3
2011-12 %	23.6	10.1	30.4	40.4	na	14.9	16.1	71.8	25.1

Legend: na Not available.
Source: Attachment tables 18A.5-8.

Representation among clients whose need for services other than accommodation was met.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 %	20.4	5.2	26.1	23.5	20.3	12.0	11.6	67.1	14.1
2012-13 %	19.4	5.4	25.1	22.4	18.4	13.4	10.2	68.1	14.1
2011-12 %	18.6	4.7	22.6	22.2	na	14.3	9.9	59.0	12.7

Legend: na Not available.
Source: Attachment tables 18A.5-8.

Representation in the population, 2013.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	2.9	0.9	4.3	3.7	2.3	4.9	1.7	29.7	3.0

Source: Attachment tables 18A.5-8.

People born in non-main English-speaking countries, and their representation in the population

Representation among clients whose accommodation needs were met.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 %	11.7	15.4	8.0	9.9	6.2	3.9	17.0	3.3	11.0
2012-13 %	11.4	14.4	7.6	10.3	6.5	3.5	16.8	3.6	10.6
2011-12 %	11.0	12.8	6.7	10.6	na	4.0	14.4	4.1	9.7

Legend: na Not available.
Source: Attachment tables 18A.5-8.

Representation among clients whose need for services other than accommodation was met.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 %	8.9	13.2	7.5	12.3	6.0	4.8	16.1	2.0	10.6
2012-13 %	7.8	13.1	7.2	13.8	5.5	3.5	16.2	1.8	10.3
2011-12 %	8.5	10.5	5.6	12.2	na	4.0	14.3	2.5	9.4

Legend: na Not available.
Source: Attachment tables 18A.5-8.

Representation in the population, 2011.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	24.6	25.4	19.8	29.2	21.5	11.3	23.5	15.2	23.7

Source: Attachment tables 18A.5-8.

People with disability, and their representation in the population

Representation among clients whose accommodation needs were met, 2013-14.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	3.1	4.9	2.9	3.1	1.9	3.8	2.8	2.2	3.4

Source: Attachment tables 18A.5-8.

Representation among clients whose need for services other than accommodation was met, 2013-14.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	2.1	2.6	2.6	2.3	1.2	4.7	2.1	3.3	2.4

Source: Attachment tables 18A.5-8.

Representation in the population, 2012.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
%	6.4	6.4	5.5	4.9	6.9	7.7	5.2	3.8	6.1

Source: Attachment tables 18A.5-8.

Effectiveness indicators

Development of case management plan

Data for this indicator are comparable, subject to caveats.

Closed support periods - Development of a case management plan.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 %	58.5	38.2	72.7	48.2	30.6	48.4	50.1	72.4	48.2
2012-13 %	56.6	33.4	69.7	50.2	36.4	56.9	45.6	63.5	45.7
2011-12 %	55.1	31.5	61.3	58.4	34.0	54.2	43.0	60.5	44.1

Source: Attachment tables 18A.11 and 18A.14.

Match of needs of clients

Data for this indicator are comparable, subject to caveats.

Closed support periods - Accommodation and accommodation related assistance - directly provided by agency visited and provided and referred by agency visited.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 %	64.0	45.4	59.7	72.9	89.3	49.6	46.1	89.2	58.7
2012-13 %	63.0	44.5	63.0	73.2	95.9	67.0	43.6	89.5	59.7
2011-12 %	64.4	42.7	60.0	73.6	na	61.0	43.8	86.1	57.7

Legend: na Not available.
Source: Attachment tables 18A.11 and 18A.14.

Efficiency indicators

Cost per completed support period

Data for this indicator not complete or not directly comparable.

Cost per completed support period.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 $	2255	1120	2010	2550	1767	2903	3682	1080	1683
2012-13 $	2248	1131	1815	2535	1974	2786	3863	887	1674
2011-12 $	2246	1178	1800	2588	2280	2353	3969	1532	1743

Source: Attachment tables 18A.18-20.

Cost per client

Data for this indicator not complete or not directly comparable.

Cost per client.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 $	2674	1910	2422	3205	2696	3796	4147	1339	2437
2012-13 $	2610	1976	2194	3186	2669	3303	4432	1112	2407
2011-12 $	2589	2042	2189	3225	2866	2823	4111	1756	2453

Source: Attachment tables 18A.18-20.

Cost per day of support

Data for this indicator not complete or not directly comparable.

Cost per day of support.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 $	27	28	38	39	28	50	28	16	30
2012-13 $	24	29	35	36	25	40	29	30	29

Source: Attachment tables 18A.18-20.

Outcome indicators

Achievement of employment on exit

Data for this indicator are comparable, subject to caveats.

Closed support periods - Proportion of clients who needed employment and/or training assistance who were employed after support.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 %	20.8	14.5	15.5	15.8	20.2	9.7	23.5	15.0	17.7
2012-13 %	21.9	14.8	16.5	16.2	15.7	14.9	26.0	24.8	18.8
2011-12 %	23.7	15.4	15.7	22.4	na	13.4	20.6	28.0	20.1

Legend: na Not available.
Source: Attachment table 18A.21.

Achievement of income on exit

Data for this indicator are comparable, subject to caveats.

Closed support periods - Proportion of clients who needed income assistance who had an income source after support.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 %	92.6	94.3	94.4	93.9	87.5	95.4	95.6	95.6	93.6
2012-13 %	93.4	94.0	94.5	96.0	85.4	91.6	97.2	95.5	93.9
2011-12 %	94.5	95.0	94.7	93.4	na	92.4	96.5	95.1	94.5

Legend: na Not available.
Source: Attachment table 18A.24.

Achievement of independent housing on exit

Data for this indicator are comparable, subject to caveats.

Closed support periods - Proportion of clients who needed assistance to obtain or maintain independent housing who obtained or maintained independent housing after support.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 %	64.8	61.7	61.7	62.3	67.2	62.2	62.6	56.4	63.0
2012-13 %	63.8	61.3	59.3	64.0	64.5	53.6	47.9	45.2	61.2
2011-12 %	57.5	59.2	54.3	66.5	na	52.1	52.4	48.3	58.0

Legend: na Not available.
Source: Attachment table 18A.26.

Proportion of people experiencing repeat periods of homelessness

Data for this indicator are comparable, subject to caveats.

Proportion of people experiencing repeat periods of homelessness.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 %	6.1	4.5	5.0	5.2	8.7	4.8	6.5	5.0	5.0
2012-13 %	5.7	4.0	4.7	5.1	3.7	4.5	7.4	4.8	4.3
2011-12 %	6.4	4.8	5.5	4.9	2.6	5.2	12.5	6.2	5.1

Source: Attachment table 18A.31.

Goals achieved on exit from service

Data for this indicator are comparable, subject to caveats.

Proportion of closed support periods with individual case management plan where half or more or all case management goals were achieved.
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Aust
2013-14 %	64.3	73.3	77.4	57.4	na	56.6	67.6	63.9	72.0
2012-13 %	61.2	70.1	72.0	53.3	90.3	56.7	62.6	56.8	68.0
2011-12 %	61.9	68.3	57.9	53.4	60.5	51.8	58.7	49.2	61.5

Legend: na Not available.
Source: Attachment table 18A.33.