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Consumer Policy Framework

Public inquiry

This inquiry has concluded. The final inquiry report was released by the Australian Government on 8 May 2008.

The Australian Government asked the Productivity Commission to undertake an inquiry into Australia's consumer policy framework and its administration. Amongst other things, the Commission was to report on:

  • ways to improve the consumer policy framework to assist and empower consumers, including disadvantaged and vulnerable consumers, to operate effectively in increasingly complex markets
  • ways to better harmonise and coordinate consumer policy across jurisdictions, including by reducing reliance on industry-specific regulation and making greater use of general consumer regulation
  • any areas of consumer regulation that are unlikely to provide net benefits and which could be revised or repealed
  • the extent to which more effective use could be made of self-regulatory, co-regulatory, consumer education and consumer information approaches and principles-based regulation.

In undertaking its assessments, the Commission is to have regard to a range of matters including the:

  • benefits of well-targeted consumer policy for consumer well being, efficiency and productivity;
  • burden on consumers and businesses of unnecessary or poorly configured regulation
  • need for consumer policy to be evidenced based; the shared responsibility of consumers, business and governments for responding to consumer issues
  • impact of consumer polices on other government objectives such as promoting competition and facilitating trade.

Draft report

The draft report for this project is not available online.

Contact the Commission's Web Team to request an electronic copy.

Please note: The draft report is for research purposes only. For final outcomes of this inquiry refer to the inquiry report.