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Australian Hearing

Competitive neutrality investigation report

This investigation report was released on 23 May 2018.

The Australian Government Competitive Neutrality Complaints Office (AGCNCO) received two complaints alleging that Australian Hearing is engaging in anticompetitive behaviour in the voucher services market, and enjoys market advantages over its competitors as a result of its government ownership.

The AGCNCO found most of the competitive neutrality concerns to be unsubstantiated. Australian Hearing, with a minor exception, is complying with its competitive neutrality obligations.

Other government entities are also generally treating Australian Hearing in a manner consistent with competitive neutrality, but some areas of government are providing a minor unfair competitive advantage to Australian Hearing. The AGCNCO recommended changes to address these.

Download the report

  • Contents
  • Cover, Copyright and publication detail, Letter of transmittal, Competitive neutrality policy and Contents
  • Overview
  • Recommendations and findings
  • Chapter 1 About the complaint
    • 1.1 The Australian hearing services market
    • 1.2 About Australian Hearing
    • 1.3 Nature of the complaint
    • 1.4 Jurisdiction of the AGCNCO
    • 1.5 Conduct of the investigation
  • Chapter 2 Is Australian Hearing complying with competitive neutrality?
    • 2.1 Australian Hearing’s competitive neutrality obligations
    • 2.2 Other advantages or disadvantages of government ownership
    • 2.3 Australian Hearing competing with the private sector
  • Chapter 3 Are other areas of government complying with competitive neutrality?
    • 3.1 Compliance with competitive neutrality principles by other areas of government
  • References

Printed copies

This publication is only available online.

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