Report on Government Services
- At a glance
- Media release
- About report
This report was released on 28 January 2011. It has been produced by the Steering Committee for the Review of Government Service Provision (SCRGSP). The report has been published in two volumes. Also released with the report are attachment tables. These are not part of the printed report but are available on this web page.
Download the report
- Volume 1 - Report on Government Services 2011 (PDF - 3911 Kb)
- Volume 1 - Report on Government Services 2011 by chapter (Word/Zip - 5120 Kb)
- Volume 2 - Report on Government Services 2011 (PDF - 4305 Kb)
- Volume 2 - Report on Government Services 2011 by chapter (Word/Zip - 6026 Kb)
Media release
Report on Government Services 2011
The Report on Government Services 2011 is being released. This is the sixteenth edition of the Report, produced by a Steering Committee of senior officials from Australian, State and Territory governments for the Council of Australian Governments (COAG). The Steering Committee is chaired by Gary Banks, Chairman of the Productivity Commission.
Mr Banks observed that the Report promotes awareness about the performance of government services across the country and helps drive improvements. 'The information in this Report is important to us all. Everyone relies on government services at different stages of their lives and they are particularly important for the more disadvantaged members of society. Improving government services is therefore important socially, but it is also important economically. Governments spent over $150.5 billion on the services covered in this year's Report, equivalent to around 12.3 per cent of Australia's national income'.
Gary Banks drew attention to a number of further advances in this year's Report, including alignment of health, community services, and housing and homelessness performance indicators with those in the related National Agreements. (The Steering Committee also collates National Agreement performance information for the COAG Reform Council.) Other improvements include the development of data quality information and extended time series for many indicators, and the inclusion of brief case studies for selected service areas. New information was also reported on: falls resulting in patient harm, and self-harm, in hospitals; general practitioner waiting times; selected adverse events in residential aged care; new juvenile justice indicators; and new material on housing and homelessness. Reporting on services to Indigenous Australians has also improved further and remains a priority.
Information on each service covered by the Report is summarised in the attached Factsheets. Improvements in the 2011 Report are outlined in chapter 2. The most recent data and any errata will appear on the Steering Committee's web page.
Factsheets
- Children's services (PDF - 88 Kb)
- School education (PDF - 121 Kb)
- Vocational education and training (PDF - 86 Kb)
- Police services (PDF - 85 Kb)
- Court administration (PDF - 106 Kb)
- Corrective services (PDF - 111 Kb)
- Ambulance events (PDF - 121 Kb)
- Fire events (PDF - 112 Kb)
- Public hospitals (PDF - 85 Kb)
- Maternity services (PDF - 109 Kb)
- Primary and community health (PDF - 90 Kb)
- Breast cancer detection and management (PDF - 88 Kb)
- Mental health (PDF - 91 Kb)
- Aged care services (PDF - 98 Kb)
- Services for people with disability (PDF - 92 Kb)
- Child protection and out-of-home care services (PDF - 130 Kb)
- Juvenile justice services (PDF - 84 Kb)
- Community housing (PDF - 86 Kb)
- Indigenous community housing (PDF - 85 Kb)
- Public housing and state owned and managed Indigenous housing (PDF - 108 Kb)
- Commonwealth Rent Assistance (PDF - 86 Kb)
- Homelessness services (PDF - 88 Kb)
- Government services and Indigenous people (PDF - 98 Kb)
Errata
The following errata have been issued for the Report on Government Services 2011. The applicable prefaces, chapter and attachment tables have been amended on the website to reflect these errata.
Part E: Health Preface
Total expenditure on health care services in Australia as a percentage of GDP for the years 1998-99 and 2007-08 has been revised due to a change in the methodology used to calculate GDP. Data reported for 2008-09 are already based on this methodology and have not changed. For 2007-08, the percentage has changed from 9.1 per cent to 8.8 per cent and for 1998-99 has changed from 8.0 per cent to 7.8 per cent. This change will mean that for health expenditure as a percentage of GDP, there will have been a slight increase from 2007-08 to 2008-09 rather than a slight decrease and, the increase from 1998-99 to 2008-09 will be 1.2 percentage points rather than 1.0 percentage point.
The revisions affect the chapter text on page E.8.
Download the errata
Part F: Community services Preface
Disability services expenditure data for 2008-09 for WA have been revised. Due to a cell formula error, 2008-09 expenditure was overstated for WA by approximately $38 million. The revisions affect the following:
- table F.1 on page F.8
- figure F.1 on page F.9.
Download the errata
Chapter 14: Services for people with disability
Expenditure data for 2008-09 for NSW, Victoria, and WA have been revised. Due to a cell formula error, 2008-09 expenditure was overstated for WA by approximately $38 million, while 2008-09 expenditure was understated for NSW and Victoria by approximately $30 million and $21 million respectively due to incorrect treatment of payroll tax. The revisions affect the following:
- chapter text on page 14.10
- chapter text and the associated figure 14.31 'Administrative expenditure as a proportion of total recurrent expenditure' on pages 14.69 to 14.71.
Download the errata
Chapter 16: Housing
Data for 2007-08 relating to households residing in public housing were incorrect and have been revised. The revisions affect the proportions of households in public housing in WA, SA, the ACT and the NT in attachment table 16A.89 in the 2011 Report.
Download the errata
Download the report by chapters
Part A (Introduction)
Part B (Early Childhood, Education and Training)
Early Childhood, Education and Training Preface
- Preface and Attachment tables (PDF - 462 Kb)
- Preface only (PDF - 267 Kb)
- Attachment tables only (PDF - 202 Kb)
- Attachment tables only (XLS - 948 Kb)
- Data quality information (PDF - 99 Kb)
Chapter 3 Children's services
- Chapter and Attachment tables (PDF - 1025 Kb)
- Chapter only (PDF - 450 Kb)
- Attachment tables only (PDF - 581 Kb)
- Attachment tables only (XLS - 1545 Kb)
- Data quality information (PDF - 69 Kb)
Chapter 4 School education
- Chapter and Attachment tables (PDF - 1536 Kb)
- Chapter only (PDF - 701 Kb)
- Attachment tables only (PDF - 835 Kb)
- Attachment tables only (XLS - 1865 Kb)
- Data quality information (PDF - 126 Kb)
Chapter 5 Vocational education and training
Part C (Justice)
Chapter 6 Police services
- Chapter and Attachment tables (PDF - 704 Kb)
- Chapter only (PDF - 417 Kb)
- Attachment tables only (PDF - 297 Kb)
- Attachment tables only (XLS - 697 Kb)
Chapter 7 Court administration
- Chapter and Attachment tables (PDF - 743 Kb)
- Chapter only (PDF - 385 Kb)
- Attachment tables only (PDF - 363 Kb)
- Attachment tables only (XLS - 1127 Kb)
- Data quality information (PDF - 65 Kb)
Chapter 8 Corrective services
Part D (Emergency Management)
Part E (Health)
Health preface
- Preface and Attachment tables (PDF - 850 Kb)
- Preface only (PDF - 486 Kb)
- Attachment tables only (PDF - 347 Kb)
- Attachment tables only (XLS - 823 Kb)
Chapter 10 Public Hospitals
- Chapter and Attachment tables (PDF - 1044 Kb)
- Chapter only (PDF - 516 Kb)
- Attachment tables only (PDF - 525 Kb)
- Attachment tables only (XLS - 1680 Kb)
- Data quality information (PDF - 138 Kb)
Chapter 11 Primary and community health
- Chapter and Attachment tables (PDF - 982 Kb)
- Chapter only (PDF - 445 Kb)
- Attachment tables only (PDF - 533 Kb)
- Attachment tables only (XLS - 1081 Kb)
- Data quality information (PDF - 159 Kb)
Chapter 12 Health management issues
Part F (Community services)
Chapter 13 Aged care services
- Chapter and Attachment tables (PDF - 1168 Kb)
- Chapter only (PDF - 466 Kb)
- Attachment tables only (PDF - 705 Kb)
- Attachment tables only (XLS - 1976 Kb)
- Data quality information (PDF - 105 Kb)
Chapter 14 Services for people with a disability
- Chapter and Attachment tables (PDF - 1654 Kb)
- Chapter only (PDF - 678 Kb)
- Attachment tables only (PDF - 977 Kb)
- Attachment tables only (XLS - 2294 Kb)
- Data quality information (PDF - 174 Kb)
Chapter 15 Protection and support services
Part G (Housing and Homelessness)
- Sector summary (PDF - 282 Kb)
- Sector summary only (PDF - 229 Kb)
- Attachment tables only (PDF - 62 Kb)
- Attachment tables only (XLS - 114 Kb)
- Data quality information (PDF - 89 Kb)
Chapter 16 Housing
- Chapter and Attachment tables (PDF - 1502 Kb)
- Chapter only (PDF - 486 Kb)
- Attachment tables only (PDF - 1023 Kb)
- Attachment tables only (XLS - 2013 Kb)
- Data quality information (PDF - 190 Kb)
Chapter 17 Homelessness
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