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Data Envelopment Analysis

Research paper

This research paper was released on 1 November 1997.

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Cover, Copyright, Preface, Contents, Abbreviations, Glossary

1 Improving the performance of government service providers
1.1 Improving performance in government funded service delivery
1.2 Who uses performance measures?
1.3 Concepts of effectiveness, efficiency and productivity
1.4 Objectives of this paper

2 What is data envelopment analysis?
2.1 Data envelopment analysis and different efficiency concepts
2.2 Operationalising the concepts
2.3 What questions can DEA help us answer
2.4 Extensions to the DEA model
2.4.1 Scale efficiency
2.4.2 Input and output orientation
2.4.3 Input congestion
2.4.4 Adjusting for operating environments
2.5 Advantages and limitations of DEA

3 How do you calculate DEA?
3.1 Specifying outputs, inputs and coverage
3.2 DEA formula and a single example
3.3 Introducing scale effects
3.4 Conclusion

4 Overview of the case studies
4.1 Introduction
4.2 Acute care services in hospitals in Victoria
4.2.1 DEA model
4.2.2 Some results and issues for consideration
4.3 Queensland oral health services for school students
4.3.1 DEA model
4.3.2 Some results and issues for consideration
4.4 Correctional centres in NSW
4.4.1 DEA model
4.4.2 Some results and issues for consideration
4.5 Police patrols in NSW
4.5.1 DEA model
4.5.2 Some results and issues for consideration
4.6 Roads and Traffic Authority motor registry offices in NSW
4.6.1 DEA model
4.6.2 Some results and issues for consideration
4.7 General observations
4.7.1 Coverage
4.7.2 Inputs
4.7.3 Outputs
4.7.4 General issues to be considered in interpreting and presenting results

5 Case studies
5.1 Technical efficiency in the hospitals of Victoria
5.1.1 Summary
5.1.2 Background
5.1.3 Data
5.1.4 Model specification and orientation
5.1.5 Results and conclusions
5.1.6 Future studies
5.2 Assessment of the performance of oral health services for Queensland school students
5.2.1 Introduction
5.2.2 Model specification for oral health services
5.2.3 Results and conclusions
5.2.4 Conclusions
Forward — the NSW case studies
5.3 Technical efficiency of corrective services in NSW
5.3.1 Introduction
5.3.2 The production of corrective services
5.3.3 Technical efficiency of corrective services
5.3.4 Conclusion
5.4 Performance measurement of police services in NSW
5.4.1 Introduction
5.4.2 Assessing the performance of the NSW police service
5.4.3 Performance of the NSW police patrols
5.4.4 Conclusions
5.5 Technical efficiency of NSW motor registry offices
5.5.1 Introduction
5.5.2 Provision of motor registry services
5.5.3 Data and estimation of technical efficiency
5.5.4 Results
5.5.5 Conclusions


A Technical guide to DEA
A.1 Technical efficiency
A.2 Cost and allocative efficiency
A.3 Accounting for operating environment differences

B Programs for the application of DEA
B.1 Specialist DEA software
B.2 Linear programming software

References and further reading

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